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Page 14 of 18 Cubix™ User Manual (Rev. 01a)
Returns Procedure
The user must send the merchandise prepaid, in the original box, and with its original
packing and accessories. CHAUVET® will not issue call tags.
Call CHAUVET® and request a Return Merchandise Authorization (RMA) number
before shipping the fixture. Be prepared to provide the model number, serial number,
and a brief description of the cause for the return.
The user must clearly label the package with a Return Merchandise Authorization
(RMA) number. CHAUVET® will refuse any product returned without an RMA
number.
DO NOT write the RMA number directly on the box. Instead, write it on a
properly affixed label.
Once you have received the RMA number, please include the following information
on a piece of paper inside the box:
Your name
Your address
Your phone number
The RMA number
A brief description of the problem
Be sure to pack the fixture properly. Any shipping damage resulting from inadequate
packaging will be the customer’s responsibility. As a suggestion, proper UPS packing
or double-boxing is always a safe method to use.
CHAUVET® reserves the right to use its own discretion to repair or replace
returned product(s).
Claims
The carrier is responsible for any damage incurred during shipping to this product or
any part that shipped with it. Therefore, if the received merchandise appears to have
damages caused during shipping, the customer must submit the damage report and
any related claims with the carrier, not CHAUVET®. The customer must submit the
report upon reception of the damaged merchandise. Failure to do so in a timely
manner may invalidate the customer’s claim with the carrier.
For other issues such as missing components or parts, damage not related to
shipping, or concealed damage, the customer must make claims to CHAUVET®
within seven (7) days of receiving the merchandise.
Contact Information
World Headquarters
United Kingdom & Ireland
CHAUVET®
CHAUVET® Europe Ltd.
General Information
Address: 5200 NW 108th Avenue
Sunrise, FL 33351
Voice: (954) 929-1115
Fax: (954) 929-5560
Toll free: (800) 762-1084
Technical Support
Voice: (954) 929-1115 (Press 4)
Fax: (954) 756-8015
Email: tech@chauvetlighting.com
General Information
Address: Unit 1C
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK
NG16 6NT
Voice: +44 (0)1773 511115
Fax: +44 (0)1773 511110
Technical Support
Email: uktech@chauvetlighting.com
World Wide Web
World Wide Web
www.chauvetlighting.com
www.chauvetlighting.co.uk