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Troubleshooting
Problem Possible cause Corrective action
Smart Keyboard driver starts
with “Injector API policy. Please
contact your BES administrator
to Unblock Injector API” error
message.
"Injector API Blocking" is caused by
security measures implemented by your
BES Application Control Policy for your
device.
You should contact your BES administrator to
configure your device's Application Control Policy to
allow the Smart Keyboard driver the use of the
Injector API. See User's Manual for details on
configuring your device Application Control Policy.
My keyboard is paired but
Smart Keyboard driver
indicates keyboard is
disconnected.
1. Smart Keyboard driver was not
registered.
2. [
] Keyboard Active not enabled.
1. Verify that your registration key is correctly
entered.
2. Activate keyboard under “Keyboard Settings”.
My keyboard is turned on and
my driver says it is connected
but I can not type using the
Professional keyboard.
1. Language layout settings is not
supported or not selected.
2. Smart Keyboard is not responding to
inputs.
1. Open the “Manage Layouts” option and set the
language layout to “US (English)”.
2. Restart Smart Keyboard connection by disabling
[ ] Keyboard Active and exiting and saving
new settings. Then enable [
] Keyboard
Active.
3. If above does not solve the problem try resetting
the device.
Amzer stopped connecting to
my Professional keyboard.
1. Smart Keyboard driver configuration
data possibly corrupted.
2. Smart Keyboard registration key
incorrect.
1. Using the BlackBerry
®
desktop manager un-
install Smart Keyboard driver then re-install.
2. Re-enter Smart Keyboard driver registration key.
Pressing and holding a key does
not repeat characters.
1. Auto Repeat not enabled.
2. Keyboard input mode set to
BlackBerry
®
mode.
1. Enable [
] Auto Repeat in “Keyboard settings”.
2. Change Keyboard mode to “Standard”.
My BlackBerry
®
does not emit
key taps when pressing a key.
KeyPress Sound Type setting is not
enabled in Smart Keyboard driver.
Enable “KeyPress Sound Type” by selecting Beep
option then set the desired volume.
Can't pair another Bluetooth
device to my BlackBerry
®
device when Smart Keyboard
driver is installed.
When Smart keyboard driver is actively
searching for the Professional keyboard
the Bluetooth Manager becomes busy
this prevents new devices from pairing.
Try disabling Smart keyboard driver by un-checking
the [ ] Keyboard Active in “Keyboard settings”
then saving the new settings.
Amzer - Smart Keyboard, User Guide v3.00 © 2006 Page 36