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Cisco VG350 Voice Gateway Hardware Installation Guide
OL-25970-01
Chapter 5 Powering On the Cisco VG350 Voice Gateway
Troubleshooting
Troubleshooting
This section describes possible mechanical problems and corrective actions.
Warning
Only trained and qualified personnel should be allowed to install, replace, or service this equipment.
Statement 1030
Warning
No user-serviceable parts inside. Do not open.
Statement 1073
If there appears to be a malfunction, first check all cables and connections. If these are in order, see
Table 5-1 for specific troubles and solutions.
For problems with the configuration, refer to Cisco VG350 Voice Gateway Software Configuration
Guide.
Table 5-1 Troubleshooting the Cisco VG350 Voice Gateway
Symptom Possible Cause Corrective Action
Power LED and fan are off Power source switched off Switch power source on
Faulty power cable Check/replace power cable
Faulty power source Check/correct input power
Faulty internal power supply Contact Cisco
1
or your Cisco reseller
1. See the “Obtaining Technical Assistance” section on page xvi.
Power LED on; fan off Faulty Cisco VG350 Contact Cisco
1
Technical Service Center
or your Cisco reseller
Power LED off; fan on Faulty Cisco VG350 Contact Cisco
1
or your Cisco reseller
No initialization response from Cisco VG350 Faulty modem console terminal Check/replace modem/terminal
Faulty cabling to terminal Check/replace cable
Faulty Cisco VG350 Contact Cisco
1
or your Cisco reseller
Unit shuts off after operating for some time Overheating Check ventilation
Faulty Cisco VG350 Contact Cisco
1
or your Cisco reseller
Console screen display freezes Console fault Reset/replace console
Software error Repeat power-on procedure
Faulty Cisco VG350 Contact Cisco
1
or your Cisco reseller