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Troubleshooting Guide 29
Troubleshooting Action Table
PROBLEM ACTION
During battery status
check, no flash or only
one flash is observed.
!" Replace battery
!" If there are no blinks after changing battery,
clean the battery contacts with an alcohol swab.
Red LED indicator
continuously blinks at
one-second intervals –
and/or- Audible Alarm, if
activated, sounds at one-
second intervals.
!" Replace Headpiece cable
!" If problem continues, report immediately to
cochlear implant center. You may need a new
Headpiece or reprogramming.
Continuous rapid blinks
of the red LED indicator.
(May indicate a faulty
program.)
!" Change Program Switch to another program
position.
!" Report problem to parents and/or cochlear
implant center.
Green LED does not
illuminate to loud speech
near microphone.
!" Recheck battery status. If okay, perform next
step.
!" Plug in an auxiliary microphone. If LED lights,
then replace Headpiece.
!" Plug the Headpiece Microphone Tester
Earphones into the external input port of the
Processor and turn the function switch to mic test
(!
). Note that the LED does not flash in
response to this mode.
!" If problem continues, immediately report to
cochlear implant center.
User reports hearing no
sound.
!" Repeat the system check steps: 1. Battery
Charge Status, 2. Lock Status, 3.
Microphone/System Status.
!" If problem continues, immediately report to
cochlear implant center.
User reports hearing
static
!" Ensure that the cable is inserted into Processor
and that the Headpiece is positioned properly on
the user’s head.
!" Turn the volume and sensitivity controls to 12:00
and 10:30 positions, respectively.
!" If user still reports “static”, replace cable.
!" Visually inspect the microphone for signs of
debris or wear.
!" Use the Headpiece Microphone Tester
Earphones and the microphone tester function.
!" If available, try an auxiliary microphone or
alternate headpiece.
User reports that sounds
are muffled or distorted.
!" Confirm that no clothing or material is
obstructing the microphone opening.
!" Repeat the same steps as when static is reported.