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Owner’s Manual
Owner’s Manual
402-VLZ3 Limited Warranty
A. LOUD Technologies Inc. warrants all materials,
workmanship and proper operation of this product for
a period of one year from the original date of purchase.
You may purchase an additional 24-month Extended
Warranty (for a total of 36 months of coverage). Visit our
website and follow the “Product Registration” links for
details (www.mackie.com). If any defects are found in
the materials or workmanship or if the product fails to
function properly during the applicable warranty period,
LOUD Technologies, at its option, will repair or replace
the product. This warranty applies only to equipment
sold and delivered within the U.S. and Canada by
LOUD Technologies Inc. or its authorized dealers.
B. For faster processing (not to mention a free gift),
register online or mail in the product registration card.
C. Unauthorized service, repairs, or modification of
Mackie products will void this warranty. To obtain
repairs or replacement under warranty, you must have
a copy of your sales receipt from the authorized Mackie
dealer where you purchased the product. It is necessary
to establish purchase date and determine whether your
Mackie product is within the warranty period.
D. To obtain warranty repair or replacement:
1. Call Mackie Technical Support at 800/898-3211,
7 AM to 5 PM Monday through Friday (Pacific
Time) to get authorization for repair or replacement.
Alternately, go to the Mackie website, click
“Support” (www.mackie.com/support), and follow
the instructions for reporting a warranty issue and
submitting a request for an advance replacement.
2. Advance Replacement: Mackie will ship a
replacement unit to you along with an invoice for the
suggested retail price of the replacement unit. You
must return the defective unit immediately to cancel
the invoice. If you do not return the defective unit
within 30 days, you must pay the full amount stated
in the invoice to satisfy your debt.
3. Repair: When you call Mackie Technical Support,
explain the problem and obtain a Service Request
Number. Have your Mackie product’s serial number
ready. You must have a Service Request Number
before you can obtain factory-authorized service.
• Pack the product in its original shipping carton.
Also include a note explaining exactly how to
duplicate the problem, a copy of the sales receipt
with price and date showing, your daytime phone
number and return street address (no P.O. boxes or
route numbers, please!), and the Service Request
Number. If we cannot duplicate the problem or
establish the starting date of your Limited Warranty,
we may, at our option, charge for service time and
parts.
• Ship the product in its original shipping carton,
freight prepaid to the authorized service center.
Write the Service Request Number in BIG PRINT on
top of the box. The address of your closest authorized
service center will be given to you by Technical
Support, or it may be obtained from our website.
Once it’s repaired, the authorized service center
will ship it back by ground shipping, pre-paid (if it
qualified as a warranty repair).
Note: Under the terms of the warranty, you must ship
or drop-off the unit to an authorized service center.
The return ground shipment is covered for those units
deemed by us to be under warranty.
Note: You must have a sales receipt from an authorized
Mackie dealer for your unit to be considered for warranty
repair.
IMPORTANT: Make sure that the Service Request
Number is plainly written on the shipping carton. No
receipt, no warranty service.
E. LOUD Technologies reserves the right to inspect any
products that may be the subject of any warranty claims
before repair or replacement is carried out. LOUD
Technologies may, at our option, require proof of the
original date of purchase in the form of a dated copy
of the original dealer’s invoice or sales receipt. Final
determination of warranty coverage lies solely with
LOUD Technologies.
F. Any products returned to one of the LOUD
Technologies factory-authorized service centers, and
deemed eligible for repair or replacement under the
terms of this warranty will be repaired or replaced.
LOUD Technologies and its authorized service centers
may use refurbished parts for repair or replacement of
any product. Products returned to LOUD Technologies
that do not meet the terms of this Warranty will not be
repaired unless payment is received for labor, materials,
return freight, and insurance. Products repaired under
warranty will be returned freight prepaid by LOUD
Technologies to any location within the boundaries of
the USA or Canada.
G. LOUD Technologies warrants all repairs performed
for 90 days or for the remainder of the warranty period.
This warranty does not extend to damage resulting
from improper installation, misuse, neglect or abuse,
or to exterior appearance. This warranty is recognized
only if the inspection seals and serial number on the
unit have not been defaced or removed.
H. LOUD Technologies assumes no responsibility for
the timeliness of repairs performed by an authorized
service center.
I. This warranty is extended to the original purchaser.
This warranty may be transferred to anyone who
may subsequently purchase this product within the
applicable warranty period for a nominal fee (extended
warranties are not transferable). A copy of the original
sales receipt is required to obtain warranty repairs or
replacement.
J. This is your sole warranty. LOUD Technologies does
not authorize any third party, including any dealer or
sales representative, to assume any liability on behalf of
LOUD Technologies or to make any warranty for LOUD
Technologies Inc.
K. THE WARRANTY GIVEN ON THIS PAGE IS THE
SOLE WARRANTY GIVEN BY LOUD TECHNOLOGIES
INC. AND IS IN LIEU OF ALL OTHER WARRANTIES,
EXPRESS AND IMPLIED, INCLUDING THE
WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. THE WARRANTY
GIVEN ON THIS PAGE SHALL BE STRICTLY
LIMITED IN DURATION TO ONE YEAR FROM
THE DATE OF ORIGINAL PURCHASE FROM AN
AUTHORIZED MACKIE DEALER. UPON EXPIRATION
OF THE APPLICABLE WARRANTY PERIOD, LOUD
TECHNOLOGIES INC. SHALL HAVE NO FURTHER
WARRANTY OBLIGATION OF ANY KIND. LOUD
TECHNOLOGIES INC. SHALL NOT BE LIABLE FOR
ANY INCIDENTAL, SPECIAL, OR CONSEQUENTIAL
DAMAGES THAT MAY RESULT FROM ANY DEFECT
IN THE MACKIE PRODUCT OR ANY WARRANTY
CLAIM. Some states do not allow exclusion or
limitation of incidental, special, or consequential
damages or a limitation on how long warranties last,
so some of the above limitations and exclusions may
not apply to you. This warranty provides specific legal
rights and you may have other rights which vary from
state to state.
Please keep your sales receipt in a safe place.