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48
Appendices
Troubleshooting
If you think there’s a problem, read this first.
Case
Cause/Remedy
The power doesn’t come
on
Is the AC adaptor connected and plugged
in correctly? (p. 12)
The button doesn’t work
Is the panel locked? (p. 43)
Is the Tone locked? (p. 43)
Turn the power off, then back on.
No sound is heard
Is the volume level of the DP-970 turned all
the way down? (p. 14)
Are headphones plugged in and
headphones indicator lights up? (p. 13)
Has a plug remained connected to the
Phones jack?
When headphones are connected, the
keyboard’s speaker stops playing.
Is Local Off selected?
When Local Control is set to OFF, no sound
is produced by playing the keyboard. Set
Local Control to “On” (p. 47).
Is V-LINK switched on?
While V-LINK is switched on, no sound is
produced when you press any of the twelve
keys at the left end of the keyboard (p. 44).
No sound is heard (when
a MIDI instrument is
connected)
Have all devices been switched on?
Are the MIDI cables connected correctly?
Does the MIDI channel match the
connected instrument? (p. 46)
Sounds are heard twice
(doubled) when the
keyboard is played
Is the DP-970 in Dual play? (p. 26)
When the DP-970 is connected to an
external sequencer, set it to the Local OFF
mode (p. 47).
Alternatively, the sequencer could be set so
its MIDI Thru feature is OFF.
The tone has changed in
the Split or Dual play
If you use Dual play or Split play with a
Tone button for which tone number 3 or 4 is
selected, tone number 1 will be selected for
that Tone button (p. 19).
Some tones assign the tone that had been
selected before you pressed the [Split]
button to the left hand area of the keyboard.
Please refer to “Tone List” (p. 50).
Tone doesn’t change
Is the panel locked? (p. 43)
Is the Tone locked? (p. 43)
Turn the power off, then back on.
Are the indicators for the [Split] and
[Reverb] buttons flashing?
Setting of functions is in progress. Press the
[Split] or [Reverb] button to exit function
mode (p. 40, p. 46).
Not all played notes are
sounded
The maximum number of notes that the
DP-970 can play simultaneously is 64.
Frequent use of the damper pedal when
playing along with a song may result in
performance data with too many notes,
causing some notes to drop out.
The tuning or pitch of the
keyboard or song is off
Have you set Transpose? (p. 24)
Are the settings for the “Temperament”
and “Stretch Tuning” correct? (p. 41)
Is the setting for the “Master Tuning”
correct? (p. 41)
Song doesn’t play back/
Only the sound of a
particular instrument in a
song does not play
Are the indicator for the Track buttons
([Left] and [Right] buttons) extinguished?
(p. 32)
If the button indicator is out, the music on
that track is not heard. Press the track
button so the indicator is illuminated.
Can’t record
Has one of the track buttons for recording
been selected? (p. 33–p. 36)
Tempo of recorded song
or metronome is off
If you select an internal song in which the
tempo changes during the song, and then
record, the tempo will change in the same
way for the performances. The tempo of the
metronome will also change in the same
way.
If you record additional material without
erasing the previously recorded song, the
song will be recorded at the first-recorded
tempo. Please erase the previously
recorded song
before you re-record (p. 38).
The recorded
performance has
disappeared
Any performance that has been recorded is
deleted when the power to the DP-970 is
turned off. A performance cannot be
restored once it’s been deleted.
If you do not want a performance to be
deleted, use Song Backup (p. 39).
Depressing a pedal has
no effect, or the pedal
effect doesn’t stop
Is the pedal connected correctly?
Make sure the pedal cord is securely
connected to the pedal jack on the rear of
the unit (p. 12).
926b
The volume level of the
instrument connected to
Input jacks is too low
Could you be using a connection cable that
contains a resistor?
Use a connection cable that does not
contain a resistor.
Reverberation still
audible even with
Reverb turned off
Since the DP-970’s piano sounds accurately
reproduce the depth and reverberation of
the original acoustic piano, you may find
that reverberation is audible when the 3D is
enabled.
If you want to eliminate the reverberation,
turn off the 3D function (p. 21).
Case
Cause/Remedy
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