Troubleshooting
47
Troubleshooting
TroubleshootingTroubleshooting
Troubleshooting
Troubleshooting usually falls into one of the following categories. In this chapter you will
find the most common printing problems. Refer to the User's Guide for additional
information on topics not covered in this section.
• "Cannot Install the Printer Driver
Cannot Install the Printer DriverCannot Install the Printer Driver
Cannot Install the Printer Driver" on page 48
• "Print Quality is Poor or Contains Errors
Print Quality is Poor or Contains ErrorsPrint Quality is Poor or Contains Errors
Print Quality is Poor or Contains Errors" on page 49
• "Troubleshooting Printer Hardware
Troubleshooting Printer HardwareTroubleshooting Printer Hardware
Troubleshooting Printer Hardware" on page 50
• "Paper Does Not Feed Properly
Paper Does Not Feed ProperlyPaper Does Not Feed Properly
Paper Does Not Feed Properly" on page 51
• "Handling Error Messages
Handling Error MessagesHandling Error Messages
Handling Error Messages" on page 52
• "An Error Message Appears on the Screen
An Error Message Appears on the ScreenAn Error Message Appears on the Screen
An Error Message Appears on the Screen" on page 53
• "Cannot Print Properly through Infrared Transmission
Cannot Print Properly through Infrared TransmissionCannot Print Properly through Infrared Transmission
Cannot Print Properly through Infrared Transmission" on page 56
• "Handling Error Messages While Using the Digital Camera
Handling Error Messages While Using the Digital CameraHandling Error Messages While Using the Digital Camera
Handling Error Messages While Using the Digital Camera" on page 58
Note
If you encounter any problem during installation or operation of your
printer, quickly scan all topics to find a solution. If the problem persists,
contact the Customer Care Center at (757) 413-2448.
When Error Occurs
The BJ Status Monitor opens and displays a message. Take the
appropriate action described in the message.
The message may vary depending on your operating system.
z When using Windows Me, Windows 98 or Windows 95, click the
Guide
GuideGuide
Guide tab and follow the on-screen instructions.
z When using the infrared transmission feature in Windows XP or
Windows 2000, the BJ Status Monitor is not displayed.
US_i70_QSG.book Page 47 Monday, December 16, 2002 5:48 PM
