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• If you have another device such as a tape backup unit, CD-ROM drive, or
network adapter attached to the same port, it may be using the port.
Click Cancel Print and wait until the other device has finished using the
port. Then try printing your document again.
• The print cartridge might be failing. Replace the print cartridge.
• If any of the above steps does not fix the problem, you might have a
hardware failure.
Printer is Busy
• When you are not using a print spooler, this occurs because another
application is currently printing. You may only print from one
application at a time. Try printing again later when the other application
has finished printing.
• If you are sure that no other application is currently printing, and you
are still getting this error, then the most probable cause is that another
application had an error earlier. Try restarting Windows and print again.
Incorrect Printer
The printer that is currently attached to your computer is different from the printer
selected in your software. If you choose to continue, the printer may not print, or
may print meaningless characters.
• Cancel the Print job, and try one of the following actions to fix the
problem:
• Check that the correct printer driver is selected.
• Choose Settings followed by Printers in the Start menu, right-click the
printer name that matches the printer attached to your computer, then
click Set As Default Printer.
• If you are using a switch box, check that you have selected the correct
printer.
• If you have changed your printer for a different model, re-install the
printer driver software.
Improper Power Off
• The printer was not turned off properly the last time it was used.
• Always use the Power button to turn the printer off.
• If the printer is turned off from a power strip switch or by pulling the
power cord from the outlet while the printer is printing, the print
cartridge cradle will not return to the home position. This will cause the
print cartridge to dry out.
• If the print quality has deteriorated since the last time you used the
printer, clean the contacts on print cartridge with a dry cotton swab.
Printer is Out of Paper
• Load paper in the portable sheet feeder or the manual paper feed.
• If you want to print on A4 or Letter size paper and there is already paper
loaded in the main tray, you may have selected manual feed in your
printer software. When manual feed is selected, the printer expects a
sheet to be fed through the rear media feed at the back of the printer.
Select the correct paper source and print the document again.
Mechanism Error
The movement of the print cartridge may be blocked. Turn off the printer and
open the printer's access door to check the following:
• Remove any packing materials from the printer.
• Check for paper that has crumpled and jammed in the printer. Remove
the excess paper, then clear the paper jam from the rollers.
• When there are no obstructions, turn the printer off, then on again.
• If you are unable to resolve this problem, contact HP's customer support
services.
