58 Troubleshooting the HP Jetdirect Print Server ENWW
6
Troubleshooting the HP Jetdirect
Print Server
Introduction
This chapter describes how to diagnose and correct problems
associated with the HP
Jetdirect print server.
A flowchart guides you to the correct procedures for troubleshooting
the following:
● Printer problems
● HP Jetdirect hardware installation and connection problems
● Network related problems
This chapter also helps you to understand your HP Jetdirect print
server configuration page.
To troubleshoot your HP Jetdirect print server, you may need the
following items:
● Your printer’s user guide
● Your printer's getting started guide
● The installation manuals for your print server
● The diagnostics tools and utilities provided with your network
software (such as the PCONSOLE or NWADMIN utility provided
with Novell NetWare software, or the ping command provided
with UNIX systems)
● A printer configuration page
Note Frequently asked questions about installing and
configuring HP
Jetdirect print servers can be found
at HP
online support at
http://www.hp.com/support/net_printing.
