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51
How You Can Find the Solution
If you get a message at the computer screen, follow the
instructions given. If you don’t receive an error message, but you
suspect a printer problem, check the HP Toolbox: click its
Troubleshooting tab, then click the appropriate category and
explore the possible solutions. See page 52 for how to locate the
HP Toolbox. See page 52 for how to use the tabs of the
HP Toolbox for troubleshooting.
If your printer does not print, go directly to If Nothing
Prints, next. Otherwise, find the symptom that most closely
matches your printer’s problem in the following troubleshooting
tables. For each listed symptom, more than one solution is
possible. The first solution given is the most probable corrective
action for the symptom. However, if that solution does not solve
the problem, perform the other solutions in the order they
appear until the problem is solved.
If you are unable to solve a problem using the
information in this section, refer to Contacting Customer
Support at the end of this section.
IF YOU HAVE A
PRINTING PROBLEM
SECTION FOUR
