Control panel message Description Recommended action
13.XX.YY JAM IN TOP
COVER AREA
For help press
There is a jam in the top cover area. 1.
Press
for detailed information
about clearing the jam.
2. Press
and to step through the
instructions.
3.
To exit help, press
.
4. If the message persists after clearing
all pages and exiting Help, contact
HP Support.
Note
If JAM RECOVERY=OFF some pages
will not be reprinted. Re-send the missing
pages.
13.XX.YY JAM IN
DUPLEX PATH
For help press
There is a jam in the duplex path. 1.
Press
for detailed information
about clearing the jam.
2. Press
and to step through the
instructions.
3.
To exit help, press
.
4. If the message persists after clearing
all pages and exiting Help, contact
HP Support.
Note
If JAM RECOVERY=OFF some pages
will not be reprinted. Re-send the missing
pages.
13.XX.YY JAM IN
PAPER INPUT PATH
For help press
There is a jam in the paper input path. 1.
Press
for detailed information
about clearing the jam.
2. Press
and to step through the
instructions.
3.
To exit help, press
.
4. If the message persists after clearing
all pages and exiting Help, contact
HP Support.
Note
If JAM RECOVERY=OFF some pages
will not be reprinted. Re-send the missing
pages.
132 Chapter 8 Problemsolving ENWW
