ze1000 Series Troubleshooting and Self-Repair Guide iii
Contents
Product Information ......................................................................................................... 5
Notebook Features............................................................................................................................5
Operating the Notebook....................................................................................................................8
Turning the Notebook On and Off.............................................................................................8
Resetting the Notebook..............................................................................................................9
Changing the Boot Device.........................................................................................................9
Hardware Specifications.................................................................................................................10
Troubleshooting and Diagnostics................................................................................... 11
Audio Problems .......................................................................................................................11
CD and DVD Problems ...........................................................................................................12
Display Problems.....................................................................................................................13
Hard Disk Drive Problems.......................................................................................................14
Heat Problems..........................................................................................................................15
Keyboard, Touch Pad, and Mouse Problems...........................................................................15
LAN Problems.........................................................................................................................16
Memory Problems....................................................................................................................17
Modem Problems.....................................................................................................................17
One-Touch Button Problems ...................................................................................................19
Parallel and USB Problems......................................................................................................20
PC Card (PCMCIA) Problems.................................................................................................21
Performance Problems.............................................................................................................22
Power and Battery Problems....................................................................................................22
Printing Problems.....................................................................................................................23
Startup Problems......................................................................................................................24
Standby and Resume Problems................................................................................................24
Using the e-Diagtools Diagnostic Tests..........................................................................................25
Using the BIOS Configuration Utility............................................................................................26
Reinstalling and Updating Software.............................................................................. 29
Recovering the Factory Software Installation.................................................................................29
Updating the Notebook BIOS.........................................................................................................30
Updating the Windows Drivers ......................................................................................................30
Removing and Replacing Parts...................................................................................... 31
Removing the Battery.....................................................................................................................32
Removing the Hard Disk Drive ......................................................................................................33
Removing an SDRAM Module ......................................................................................................35
Removing the Keyboard Cover ......................................................................................................37
Removing the Keyboard.................................................................................................................38
Removing the Optical Drive (DVD, DVD/CD-RW)......................................................................40
Replacing Small Parts and Accessories..........................................................................................42
Reference Information.................................................................................................... 43
Password Removal Policy ..............................................................................................................43
Hewlett-Packard Display Quality Statement ..................................................................................43
