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Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-4
Customer Assistance for Text Telephone (TTY)
Users ........................................................7-4
Customer Assistance Offices ............................7-4
GM Mobility Reimbursement Program ................7-6
Roadside Assistance Program ..........................7-6
Courtesy Transportation ...................................7-8
Vehicle Data Collection and Event Data
Recorders ................................................7-10
Collision Damage Repair ................................7-11
Reporting Safety Defects ................................7-14
Reporting Safety Defects to the United States
Government ..............................................7-14
Reporting Safety Defects to the Canadian
Government ..............................................7-15
Reporting Safety Defects to General Motors .....7-15
Service Publications Ordering Information .........7-15
Section 7 Customer Assistance and Information
7-1