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Commercial Audio Series Mixer-Amplifi ers
Operation Manual page 15
Crown mixer-amplifi ers are quality units that rarely
require servicing. Before returning your unit for
servicing, please contact Crown Technical Support
to verify the need for servicing.
Warranty is only valid within the country in
which the product was purchased.
This unit has very sophisticated circuitry which
should only be serviced by a fully trained techni-
cian. This is one reason why each unit bears the
following label:
CAUTION: To prevent electric shock, do
not remove covers. No user serviceable
parts inside. Refer servicing to a qualifi ed
technician.
Complete the Crown Audio Factory Service
Information form, in the back of this manual, when
returning a Crown product to the factory or autho-
rized service center. The form must be included
with your product inside the box or in a packing
slip envelope securely attached to the outside of the
shipping carton. Do not send this form separately.
Worldwide Service
Service may be obtained only through Crown
distributors. (Contact your local Crown/Amcron
representative or our offi ce for a list of authorized
service centers.) To obtain service, simply present
the bill of sale as proof of purchase along with the
defective unit to an authorized service center. They
will handle the necessary paperwork and repair.
Remember to transport your unit in the original
factory pack.
US and Canada Service
Service may be obtained in one of two ways: from
an authorized service center or from the factory. You
may choose either. It is important that you have your
copy of the bill of sale as your proof of purchase.
Service at a US or Canada Service
Center
This method usually saves the most time and
effort. Simply present your bill of sale along with
the defective unit to an authorized service center
to obtain service. They will handle the necessary
paperwork and repair. Remember to transport the
unit in the original factory pack. A list of authorized
service centers in your area can be obtained from
Crown Factory Service, or online from
http://www.crownaudio.com/support/servcent.htm.
Factory Service
Crown accepts no responsibility for non-serviceable
product that is sent to us for factory repair. It is the
owner’s responsibility to ensure that their product
is serviceable prior to sending it to the factory.
Serviceable product list is available at
http://crownweb.crownintl.com/crownrma/.
For more information, please contact us direct.
A Service Return Authorization (SRA) is required
for product being sent to the factory for repair. An
SRA can be completed online at www.crownaudio.
com/support/factserv.htm. If you do not have
access to the web, please call Crown’s Customer
Service at 574.294.8200 or 800.342.6939 exten-
sion 8205 in North America, Puerto Rico and the
Virgin Islands only.
For warranty service, we will pay for ground
shipping both ways in the United States. Contact
Crown Customer Service to obtain prepaid shipping
labels prior to sending the unit. Or, if you prefer, you
may prepay the cost of shipping, and Crown will
reimburse you. Send copies of the shipping receipts
to Crown to receive reimbursement.
Your repaired unit will be returned via UPS ground.
Please contact us if other arrangements are
required.
Factory Service Shipping Instruc-
tions:
1. Service Return Authorization (SRA) is required
for product being sent to the factory for service.
Please complete the SRA by going to www.
crownaudio.com/support/factserv.htm. If you do not
have access to our website, call 1.800.342.6939,
extension 8205 and we’ll create the SRA for you.
2. See packing instructions that follow.
3. Ship product to:
CROWN AUDIO FACTORY SERVICE
1718 W MISHAWKA RD.
ELKHART, IN 46517
4. Use a bold black marker and write the SRA
number on three sides of the box.
5. Record the SRA number for future reference. The
SRA number can be used to check the repair status.
Packing Instructions
Important: These instructions must be followed. If
they are not followed, Crown Audio, Inc. assumes
no responsibility for damaged goods and/or acces-
sories that are sent with your unit.
1. Fill out and include the Crown Audio Fac-
tory Service Information sheet in the back of this
manual.
2. Do not ship any accessories (manuals, cords,
hardware, etc.) with your unit. These items are not
needed to service your product. We will not be
responsible for these items.
3. When shipping your Crown product, it is
important that it has adequate protection. We
recommend you use the original pack material
when returning the product for repair (Figure 9.1). If
you do not have the original box, please call Crown
at 800.342.6939 or 574.294.8210 and order new
pack material. (Do not ship your unit in a wood or
metal cabinet.)
4. If you provide your own shipping pack, the
minimum recommended requirements for materials
are as follows:
a. 275 P.S.I. burst test, Double-Wall carton that
allows for 2-inch solid Styrofoam on all six
sides of unit or 3 inches of plastic bubble wrap
on all six sides of unit.
b. Securely seal the package with an adequate
carton sealing tape.
c. Do not use light boxes or “peanuts”.
Damage caused by poor packaging will not be
covered under warranty.
Enclose the completed Crown Audio Factory
Service Information form (or securely attach it to
the outside of carton) and re-seal the shipping pack
with a sturdy carton sealing tape.
Estimate Approval
Approval of estimate must be given within 30 days
after being notifi ed by Crown Audio Inc. Units still
in the possession of Crown after 30 days of the esti-
mate will become the property of Crown Audio Inc.
Payment of Non-Warranty Repairs
Payment on out-of-warranty repairs must be
received within 30 days of the repair date. Units
unclaimed after 30 days become the property of
Crown Audio Inc.
If you have any questions, please contact Crown
Factory Service.
Crown Factory Service
1718 W. Mishawaka Rd.,
Elkhart, Indiana 46517 U.S.A.
Telephone:
574.294.8200
800.342.6939 (North America, Puerto Rico, and
Virgin Islands only)
Facsimile:
574.294.8301 (Technical Support)
574.294.8124 (Factory Service)
Web site:
http://www.crownaudio.com
6 Service
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