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ONYX 1620
ONYX 1620
Repair
Service for Mackie products is available at a factory-
authorized service center. Service for Mackie products
living outside the United States can be obtained through
local dealers or distributors.
If your Onyx 1620 needs service, follow these instructions:
1. Review the preceding troubleshooting suggestions.
Please.
2. Call Tech Support at 1-800-898-3211, 7 am to 5 pm
PST, to explain the problem and obtain a Service
Request Number. Have your Onyx 1620’s serial
number ready. You must have a Service Request
Number before you can obtain service.
3.
Keep this owner’s manual and the detachable line-
cord. We don’t need them to repair the mixer.
4. Pack the mixer in its original package, includ-
ing endcaps and box. This is VERY IMPORTANT.
Mackie is not responsible for any damage that
occurs due to non-factory packaging.
5. Include a legible note stating your name, shipping
address (no P.O. boxes), daytime phone
number,
Service Request Number, and a detailed description
of the problem, including how we can duplicate it.
6.
Write the Service Request Number in BIG PRINT on
top of the box. Units sent without the Service Request
Number will be refused.
7. Tech Support will tell you where to ship the mixer
for repair. We suggest insurance for all forms of
cartage.
8. We’ll try to fi x the mixer within three to fi ve
business days. Ask Tech Support for the latest
turn-around times when you call for your Service
Request N
umber. The mixer must be packaged in
its original packing box, and must have the Service
Request Number on the box. Once it’s repaired, we’ll
ship it back the same way in which it was received.
This paragraph does not necessarily apply to non-
warranty repair.
Note: You must have a sales receipt from an Autho-
rized Mackie Dealer to qualify for a warranty repair.
Need Help?
You can reach a technical support representative
Monday through Friday
from 7 AM to 5 PM PST at:
1-800-898-3211
After hours, visit www.mackie.com and click Support,
or email us at: techmail@mackie.com