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PROBLEM CAUSE SOLUTION
Keylock feature on your turntable
or CD player is enabled.
If your turntable or CD player has
a Keylock feature, please make
sure that it is turned off,
otherwise the timecode will not
function properly.
You are using third-party
timecode vinyl or CDs.
VirtualVinyl is designed to be
used only with the included
timecode vinyl and CDs. To
ensure proper operation, please
only use the included vinyl or
CDs.
The timecode is not functioning
properly.
Needles are damaged or dirty. Please check your needles and
clean them, if needed.
Please make sure that the left
channel output from your
turntable or CD player is going to
the left channel input on the
VirtualVinyl box and the right
channel output from your
turntable/CD player is going to
the right channel input on the
VirtualVinyl box.
Audio is playing in reverse Cables from your turntable/CD
player were connected
incorrectly.
Make sure Invert Stereo option
is not checked in the Timecode
Configuration options.
The VirtualVinyl box is not
recognized by the software or I
don’t see timecode signal.
The VirtualVinyl box was
plugged in after the software was
started.
Reselect the VirtualVinyl sound-
card from Config -> Sound
Setup. To reselect VirtualVinyl,
simply select another soundcard
option from the pull-down menu
and click OK. Then, open the
Config -> Sound Setup again,
select the VirtualVinyl soundcard
and click OK.
RCA cables from players to box
not connected correctly.
Make sure your left player is
connected to input 1 and your
right player is connected to input
2 on the VirtualVinyl box.
My turntables or CD players are
switched in the software. My left
player is controlling the right
deck and the right player is
controlling the left deck.
Deck inputs switched in the
software settings.
Go to Config -> Sound Setup
and try switching the Input
channels mapping.
RCA cables from box to mixer
not connected properly.
Make sure that Output 1 from the
box is connected to the left
channel input and Output 2 is
connected to the right channel
input of your mixer.
The outputs on my mixer are
switched. The left deck in the
software is coming in on the right
channel of my mixer, and the
right deck on the software is
coming into the left channel of
my mixer.
Deck outputs switched in the
software settings.
Go to Config -> Sound Setup
and try switching the Output
channels mapping.
I hear a loud high pitched sound
when I try to play some music.
You are listening to the timecode
signal.
If you are using timecode signal
or vinyl, please make sure that
you are listening to the Outputs
of the VirtualVinyl box, instead of
the Pass signal.
The needle is on the record, but
the turntable is not spinning and I
am hearing a harsh digital noise.
Noise being picked up from
needle.
Raise the Silence bar in the
Timecode Configuration settings.
Audio playback is dropping out. Timecode signal not configured
correctly
Run the Auto-Config options
again to calibrate the timecode
signal.
TROUBLESHOOTING