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10 Cheetah 18 Installation Guide, Rev. A
asked questions, troubleshooting tips, and specifications for disc
drives and tape drives. This service is available 24 hours daily
and requires a touch-tone phone. International callers can reach
this automated self-help service by dialing 405-936-1234.
Online services
Using a modem, you can obtain troubleshooting tips, free utility
programs, drive specifications and jumper settings for Seagate’s
entire product line. You can also download software for installing
and analyzing your drive.
SeaNET
You can obtain technical information about Seagate products
over the Internet from Seagate’s World Wide Web home page
(http://www.seagate.com)
or Seagate’s ftp server
(ftp://
ftp.seagate.com)
. You can also send E-mail with your questions
to
DiscSupport @ Seagate.com
or
TapeSupport @
Seagate.com
.
Seagate CompuServe forum
Online technical support for Seagate products is available on
CompuServe. To access our technical support forum, type
go
seagate
. This forum provides information similar to that found on
SeaBOARD. In addition, you can type questions or browse
through previous questions and answers on the forum mes-
sages.
SeaBOARD®
SeaBOARD is a computer bulletin board system that contains
information about Seagate disc and tape drive products and is
available 24 hours daily. Set your communications software to
eight data bits, no parity, and one stop bit (8-N-1).