APPENDICES
51
Appendix D: Getting help and technical
assistance
If you need help, service, or technical assistance or just want more information about
Black Box products, you will find a wide variety of sources available from Black Box to
assist you. This appendix contains information about where to go for additional
information about Black Box and Black Box products, what to do if you experience a
problem with your ServSelect system or optional device, and whom to call for service, if it
is necessary.
Before you call
Before you call, make sure that you have taken these steps to try to solve the problem
yourself:
• Check all cables to make sure that they are connected.
• Check the power switches to make sure that the system and any optional devices are
turned on.
• Go to the Black Box support Web site at www.BlackBox.com/tech_support to check
for technical information, hints, tips, and new device drivers or to submit a request
for information.
You can solve many problems without outside assistance by following the troubleshooting
procedures that Black Box provides in the online help or in the documentation that is
provided with your Black Box product. If you suspect a software problem, see the
documentation for the operating system or program.
Getting help and information from the World Wide Web
The Black Box Web site has up-to-date information about Black Box systems, optional
devices, services and support. The address for Black Box www.BlackBox.com.
