Basic Call Handling
Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 27
Transferring Calls
Transfer redirects a connected call. The target is the number that you want to transfer the call to. When
you transfer a call, your phone uses a new line to initiate the transfer.
Tips
• If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press
and then hang up.
• If on-hook transfer is not enabled on your phone, hanging up without pressing again places
the call on hold.
• You cannot use to redirect a call on hold. Press Resume to remove the call from hold before
transferring it.
• The Transfer feature is disabled on a Call Chaperone user’s Cisco Unified IP Phone when the calls
are being chaperoned.
If you want to... Then...
Transfer a call without
talking to the transfer
recipient
1. From an active call, press .
2. Enter the target number.
3. Press again to complete the transfer or EndCall to cancel.
Note
If your phone has on-hook transfer enabled, complete the transfer
by hanging up.
Talk to the transfer
recipient before transferring
a call (consult transfer)
1. From an active call, press .
2. Enter the target number.
3. Wait for the transfer recipient to answer.
4. Press again to complete the transfer or EndCall to cancel.
Note
If your phone has on-hook transfer enabled, complete the transfer
by hanging up.
Redirect a call to a
voice-message system
Press iDivert. For more information, see Sending a Call to a
Voice-Message System, page 28.
