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Solving Problems
Image Quality
Problems
Ink Supply
Problems
Media Problems Image Error Other Problems Getting Help
Media & InkIntroduction Front Panel Other
Printer
Options
Index
Solutions
Finding the Source of Your Problem
1. Look at the front-panel display for messages. See Message Descriptions for a full explanation of front-panel
messages.
2. Test the printer.
Switch the printer off on the front of the printer. Make sure that the power cord is firmly inserted in the printer and
plugged in to an outlet that you know works.
Switch the printer on and make sure the front-panel display shows the HP welcome screen followed by Main
Menu after a short initialization period.
3. Test your computer hardware and interface.
Make sure that you have the correct interface cable between the computer and the printer and that it is firmly
connected to the correct ports (see the Setup Poster).
Check that your printer's graphics language setting (in Setup > Graphic Language) matches the requirements of
your software.