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Chapter 5 Problem Solving 257
Correcting Output Quality Problems
Problems with the Optional Duplex Printing Accessory
Situation Solution
Printer does not
recognize the duplexer.
z Turn the printer off. Remove and re-install the unit. Turn the
printer on.
z Make sure that the duplexer has been configured in the
printer driver.
z Print a configuration page to check that the unit is present.
Job did not duplex. z Check that the duplexer is installed.
z Make sure the duplexer has been configured in the printer
driver.
z Make sure that the software is not overriding the printer
driver setting.
Duplexer jams.
z Make sure that you are using the supported paper weights
(page 330
).