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Dimplex will in its sole discretion either repair or
replace such defective product or part without
charge. If Dimplex is unable to repair or replace
such product or part, or if repair or replacement is
not commercially practicable or cannot be timely
made, Dimplex may, in lieu of repair or
replacement, choose to refund the purchase price
for such product or part.
Limited warranty service will be performed solely
by dealers or service agents of Dimplex authorized
to provide limited warranty services.
For products other than surrounds (mantels)
and trims, this 2 year limited warranty entitles the
purchaser to on-site or in-home warranty services.
Accordingly, Dimplex will be responsible for all
labour and transportation associated with repairing
or replacing the product or part except as follows:
(i) charges which may be levied for travel costs
incurred to travel to the purchaser’s site where the
product is located if the purchaser’s site is beyond
30 miles (48 km) from the closest service depot of
Dimplex’s dealer or service agent; and (ii) the
purchaser is solely responsible for providing clear
access to all serviceable parts of the product.
For surrounds (mantels) and trims, this 1 year
limited warranty does not entitle the purchaser to
on-site or in-house warranty services. The
purchaser is responsible for removal and
transportation of the surrounds (mantels) and trims
(and any repaired or replacement product or part)
to and from the authorized dealer’s or service
agent’s place of business. On-site or in-home
services for surrounds (mantels) and trims may be
performed at the purchaser’s specific request and
expense at Dimplex’s then-current rates for such
services. Dimplex will not be responsible for, and
this limited warranty shall not include, any
expense incurred for installation or removal of the
surrounds (mantels) or trims or any part thereof (or
any replacement product or part) including, without
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