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DS33 DIGITAL SNAKE
DS3232 DIGITAL SNAKE
Need Help?
• Visit www.mackie.com and click Support to nd:
FAQs (Frequently Asked Questions), manuals, addendums, and
user forums.
• Email us at: techmail@mackie.com.
• Telephone 1-00--311 to speak with one of our splendid
technical support representatives (Monday through Friday,
from AM to PM PST).
R
Repair
Service for Mackie products is available at a factory-
authorized service center. Service for Mackie products
living outside the United States can be obtained through
local dealers or distributors.
If your DS3232 needs service, follow these instructions:
1. Review the preceding troubleshooting suggestions.
Please.
2. Call Tech Support at 1-800-898-3211, 7 am to 5 pm
PST, to explain the problem and obtain a Service
Request Number. Have your serial number ready.
You must have a Service Request Number before
you can obtain warranty service.
3.
Keep this owner’s manual and the detachable line-
cord. We don’t need them to repair the DS3232.
4. Pack the DS3232 in its original package, includ-
ing endcaps and box. This is VERY IMPORTANT.
Mackie is not responsible for any damage that
occurs due to non-factory packaging.
5. Include a legible note stating your name, shipping
address (no P.O. boxes), daytime phone
number,
Service Request Number, and a detailed description
of the problem, including how to duplicate it.
6.
Write the Service Request Number in BIG PRINT on
top of the box. Units sent without the Service Request
Number will be refused.
7. Tech Support will tell you where to ship the DS3232
for repair. We suggest insurance for all forms of
cartage.
8. You will need to contact the authorized service cen
-
ter for their latest turn-around times
. The DS3232
must be packaged in its original packing box, and
must have the Service Request Number on the box.
Once it’s repaired, the authorized service center will
ship it back, pre-paid (if it was a warranty repair).
Note: Under the terms of the warranty, you must
ship or drop-off the unit to an authorized service
center. The return ground shipment is covered for
those units deemed by us to be under warranty.
Note: You must have a sales receipt from an Autho-
rized Mackie Dealer to qualify for a warranty repair.