Troubleshooting Your Workstation
HP e-DiagTools Hardware Diagnostics
Chapter 7
183
To run e-DiagTools from the Utility Partition on your computer’s hard disk drive, follow
this procedure:
1. Quit all applications, shut down the operating system, and restart your computer.
2. After the initial splash screen with the logo, a message is displayed:
Press <F10> to enter HP Utility Partition...
or any other key to proceed
3. Press F10. A menu appears.
NOTE If this does not work, it probably means that the Utility Partition has been disabled.
Try running e-DiagTools from a CD-ROM instead.
Alternatively, you can recreate the Utility Partition and restore your operating
system. For more information, refer to the following Web address:
www.hp.com/desktops/diagtools
4. Select the option to run e-DiagTools. Depending on your BIOS configuration, you
may have to reboot the workstation. Changes are made automatically and are
restored to the original values when you exit e-DiagTools.
NOTE You cannot move from one option to another. Once you have selected an option, you have
to exit, reboot your system and run e-DiagTools.
Running e-DiagTools From A CD-ROM
NOTE Only the Utility Partition version of e-DiagTools supports the full range of e-features.
When you run e-DiagTools from a CD-ROM you will not be able to send the Support
Ticket via e-mail or to update the BIOS.
Prerequisites
Before you run e-DiagTools from a CD-ROM, ensure that the following are correctly
configured in the computer’s BIOS Setup program:
• No operating system is specified, which means that:
— if the Main or Advanced menu has an item Plug and Play OS, set it to No
— if the Main or Advanced menu has an item to select the operating system, set it
to Other.
• All Hardware Protection items in the Security menu are set to Enabled or
Unlocked.
• If you are running e-DiagTools from a CD-ROM, the option to start from the
CD-ROM is enabled and the CD-ROM is configured to be the first device to boot
from.
Alternatively, you can set the boot device priority by pressing F8 when the logo
screen is displayed after restarting your computer.
After running e-DiagTools, restore the original Setup values.
