Solution: If the paper you are using is too fibrous, the ink applied by the HP All-in-
One might not fully cover the surface of the paper. Use HP Premium Papers or any
other paper type that is appropriate for the HP All-in-One.
For more information, see:
Information on paper
Cause: The copy or print paper type setting is incorrect.
Solution: Change the paper type setting to match the type of paper loaded in the
input tray.
For more information, see:
•
Set the paper type for printing
•
Set the copy paper type
Cause: The print quality or copy setting on the HP All-in-One is set too low.
Solution: Check the quality setting. Use a higher quality setting to increase the
amount of ink used for printing.
For more information, see:
•
Change the print speed or quality
•
Change copy speed
Cause: You are printing on the wrong side of the paper.
Solution: Load paper with the side you want to print on facing down. For example,
if you are loading glossy photo paper, load the paper with the glossy side down.
Printouts or copies have vertical streaks
Cause: The paper type is not suitable for the HP All-in-One.
Solution: If the paper you are using is too fibrous, the ink applied by the HP All-in-
One might not fully cover the surface of the paper. Use HP Premium Papers or any
other paper type that is appropriate for the HP All-in-One.
For more information, see:
Information on paper
Paper is not picked up from the input tray
Cause: There is not enough paper in the input tray.
Solution: If the HP All-in-One is out of paper or there are only a few sheets
remaining, load more paper in the input tray. If there is paper in the input tray, remove
the paper, tap the stack of paper against a flat surface, and reload the paper into the
input tray. To continue your print job, press the Resume button, which is located next
Chapter 12
98 Troubleshooting
Troubleshooting
