A SERVICE OF

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On light Check
Paper
light
Check
Print
Cartridge
light
Paper
Type
lights
Description Solution
On Blinking Blinking Both
blinking
The control panel
overlay is not
attached or is not
attached properly.
1. Turn the HP All-
in-One off.
2. Attach the control
panel overlay
using the
instructions in the
Setup Guide.
3. Turn the HP All-
in-One back on.
Blinking Blinking Blinking Both off Scanner failure Turn the HP All-in-
One off, then on
again.
If the problem
persists, contact HP
customer support.
Blinking Blinking Blinking Both
blinking
The HP All-in-One
has a fatal error.
1. Turn the HP All-
in-One off.
2. Unplug the power
cord.
3. Wait a minute,
then plug the
power cord back
in.
4. Turn the HP All-
in-One back on.
If the problem
persists, contact HP
Support.
Device messages
The following is a list of device-related error messages:
Firmware revision mismatch
Mechanism error
Memory is full
Scanner failure
Firmware revision mismatch
Cause: The revision number of the HP All-in-One firmware does not match the
revision number of the software.
Solution: To find support and warranty information, go to the HP Web site at
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
Chapter 12
(continued)
116 Troubleshooting
Troubleshooting