• Invalid file name
•
Supported file types for the HP All-in-One
Error reading or writing the file
Cause: The HP All-in-One software could not open or save the file.
Solution: Check to see if you have the right folder and file name.
File not found
Cause: There is not enough available memory on your computer to create a print
preview file.
Solution: Close some applications and try the task again.
File format not supported
Cause: The HP All-in-One software did not recognize or support the file format of
the image you are trying to open or save. If the file extension indicates it is a supported
file type, the file might be corrupted.
Solution: Open the file in another application, and save it in a format that the HP All-
in-One software recognizes.
For more information, see:
Supported file types for the HP All-in-One
Invalid file name
Cause: The file name you entered is invalid.
Solution: Make sure that you are not using any invalid symbols in the file name.
Supported file types for the HP All-in-One
When you save a scanned image, the HP All-in-One software recognizes the following
file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, and TIF.
General user messages
The following is a list of messages related to common user errors:
•
Cannot crop
•
Disconnected
•
No scan options
•
Out of disk space
Cannot crop
Cause: The computer does not have enough memory.
Chapter 12
118 Troubleshooting
Troubleshooting
