Chapter 8 | Troubleshooting | 133
Unable to dial out using the modem
• Verify that the modem is installed correctly (models 680e and 690e only)
and connected to the telephone line.
• If you are using the internal modem (models 680 and 690 only), verify that
you are using an analog telephone line. (Most home telephone lines are
analog, while most office telephone lines are digital.)
• Verify you have set dialing properties for this connection correctly.
• Check to see if the modem is waiting for a dial tone. To do this, on the
Start menu, point to Programs, point to Communication, and then tap
Remote Networking. Select your connection, and then tap Properties on
the File menu. In the Dial-Up Connection dialog box, tap Configure and
then tap the Call Options tab. Verify that Wait for dial tone before dialing
is selected.
• In certain countries you may have to clear the Wait for dial tone before
dialing check box.
• Allow more time for the call to go through if you are attempting to make
an international call. On the Call Options tab described in the previous
step, clear the Cancel the call if not connected within option or increase
the number of seconds allowed.
Able to dial out, but unable to make a proper connection
• Verify that the network you are attempting to connect with supports PPP
(Point-To-Point protocol) or SLIP (Serial Line Internet Protocol).
• Verify that you have the correct dialing location selected. On the Start
menu, point to Settings, tap Control Panel, and then double-tap the
Dialing icon. Make sure that the location settings reflect your current
location, that the dialing pattern for the location is appropriate, and that
the local country and area code are correct.
Connection is unreliable
• Make sure the modem is firmly seated and connected to both your
HP Jornada and the telephone jack.
• Disable call waiting. On the Start menu, point to Settings, tap Control
Panel, and then double-tap the Dialing icon. Select Disable call waiting
by dialing and enter the disable code specified by your telephone
company.
