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6.5 Other Information:
Warranty Registration
Your VERDER distributor will have completed a warranty card on your behalf, which is returned
to VERDER for registration on VERDER’s warranty scheme. Please ensure that the distributor
has the following details from your initial and any subsequent orders for pump(s) and / or spares:
• pump / spares make and type
• serial number
• application
• media to be pumped
• pressure
• temperature
• capacity
• suction
• motor size
• date of order and delivery
• VERDER reference
Full completion of this card is essential for you to be covered by VERDER’s outstanding warranty
schemes. Please be aware of the declaration that you undertake to use only VERDER spare
parts - this is an essential part of the warranty scheme and is legally binding. The card will also
act as a record of your dealings with VERDER
This information will similarly be required if and when you should need to order spare parts from
your local VERDER distributor
Should you have cause to return the pump for any reason, please ensure that you inform the
local distributor as fully as possible of the details of the problem; the distributor has the necessary
documentation for completion of the warranty application to VERDER and is aware that this has
to be completed in full before VERDER can examine the application
Complaints Procedure
VERDER takes its responsibilities to its customers extremely seriously and prides itself on its
comprehensive complaint procedures. Should you be dissatisfied with your VERDER pump(s) or
with any aspect of the service you have received, then please contact your local VERDER
distributor in the first instance to discuss the matter fully
The distributor will then take the matter up with VERDER, acknowledging his actions to the
customer and indicating a time scale by which he will reply. You will receive a response from the
distributor with VERDER’s initial comments and proposed plan of any further action. If you feel
that your complaint has still not been resolved satisfactorily, you should contact VERDER Ltd
directly at the address given at the end of this chapter
VERDER Group Literature
VERDER supplies its range of Group literature and product documentation in a number of
languages and variety of software packages - please advise your VERDER distributor if you are
interested in receiving other information on VERDER, indicating in which languages / format
