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Listed below are a few common problems the user may encounter,
with solutions.
No light from the unit;
1. Check if the ‘Power On’ (red) LED is lit and the fan is running. If
not, there is no main power supply.
2. Check the fuse in the back panel.
3. Check if lamp is lit. The user should be able to see some light
escape through the fan. If power is present but the lamp is not lit,
lamp may need to be replaced.
Note: The unit has been designed to shut the lamp down after
60 seconds of inactivity. This is a way of extending lamp life, be
assured this is not a problem with the fixture.
Unit not responding to DMX;
1. If the Green LED on the top of the unit is flashing, the unit is
definitely receiving DMX
2. Check the dip switch settings.
3. If the DMX LED is not lit, check that the DMX cables are connected
properly and are wired correctly (pin 3 is ‘hot’; on some other
DMX devices pin 2 may be ‘hot’). Also, check that all cables are
connected to the right connectors; it does matter which way the
inputs and outputs are connected.
4. If it is a bad connection, the Green LED may flash when cables are
wiggled (but remember it may also be the unit sensing audio!)
5. If DMX connectors are fairly short, ordinary microphone cables
may be used. For longer runs, this may cause data transmission
problems (which will show up as random or incorrect movements)
for best result, use proper balanced data transmission cable.
Unit does not respond to sound;
1. Check to see if the unit is receiving DMX (the green LED should
be off).
2. Tapping the microphone should cause the LED to flash (quiet or
high pitched sounds will not activate the unit). If the red LED
does not flash to sound there may be an internal problem.
3. Be sure the audio sensitivity knob is turn in the full clockwise
position (maximum sensitivity).
Unit blacks out in stand alone mode;
1. Some of the units’ built-in patterns include special effects such
as blackout sweeps.
2. Be sure the audio sensitivity knob is turn in the full clockwise
position (maximum sensitivity).
If problems are not resolved; Contact your American DJ
® customer
support for possible service options.
©American DJ Supply® - www.americandj.com - DJ Scan/RG™ Instruction Manual Page 12©American DJ Supply® - www.americandj.com - DJ Scan/RG™ Instruction Manual Page 11
DJ Scan/RG™ Trouble Shooting DJ Scan/RG™ Trouble Shooting Cont.
The DJ Scan/RG
™
carries a one year (365 days) limited warranty. We
recommend you fill out the enclosed warranty card to validate your
purchase. All returned service items whether under warranty or not,
must be freight pre-paid and accompany a return authorization (R.A.)
number. If the unit is under warranty, you must provide a copy of your
proof of purchase invoice. Please contact American DJ® customer
support for a R.A. number.
DJ Scan/RG™ Product Registration
DJ Scan/RG™ Master/Slave Settings
The following details the proper dip switch
setting for Master-Slave operation. Please
follow these setting when running four units
in a Master-Slave confi guration.