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1402-VLZ PRO LIMITED WARRANTY
3. Make sure that the problem can be dupli-
cated. If you bring your product to an Authorized
Service Center and they can’t find anything
wrong with it, you may be charged a service fee.
4. If the Mackie Authorized Service Center is
located in another city, pack the product in its
original shipping carton. More information on
packing can be found in the Service section of
this manual.
5. Contact the Mackie Authorized Service Center
to arrange service or bring the product to them.
F. Mackie and Mackie Authorized Service Centers
reserve the right to inspect any products that may
be the subject of any warranty claims before repair
or replacement is carried out. Mackie and Mackie
Authorized Service Centers may, at their option, re-
quire proof of the original date of purchase in the
form of a dated copy of the original dealer’s invoice
or sales receipt. Final determination of warranty cov-
erage lies solely with Mackie Designs Inc. or its
Authorized Service Centers.
G. Any Mackie product deemed eligible for repair or
replacement under the terms of this warranty will be
repaired or replaced within thirty days of receipt by
Mackie. Mackie may use refurbished parts for repair
or replacement of any product. Products returned to
Mackie that do not meet the terms of this Warranty
will be repaired and returned C.O.D. with billing for
labor, materials, return freight, and insurance. Prod-
ucts repaired under warranty at Mackie’s factory will
be returned freight prepaid by Mackie to any location
within the boundaries of the USA.
H. Mackie warrants all repairs performed for 90 days
or for the remainder of the original warranty period.
Mackie assumes no responsibility for the quality or
timeliness of repairs performed by Mackie Authorized
Service Centers.
I. This warranty is extended to the original purchaser
and to anyone who may subsequently purchase this
product within the applicable warranty period.
J. This is your sole warranty. Mackie does not authorize
any third party, including any dealer or sales represen-
tative, to assume any liability on behalf of Mackie
Designs or to make any warranty for Mackie Designs.
K. THE WARRANTY GIVEN ON THIS PAGE IS
THE SOLE WARRANTY GIVEN BY MACKIE AND
IS IN LIEU OF ALL OTHER WARRANTIES,
EXPRESS AND IMPLIED, INCLUDING THE
WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. THE
WARRANTY GIVEN ON THIS PAGE SHALL BE
STRICTLY LIMITED IN DURATION TO ONE
YEAR FROM THE DATE OF ORIGINAL PUR-
CHASE FROM AN AUTHORIZED MACKIE
DEALER. UPON EXPIRATION OF THE APPLI-
CABLE WARRANTY PERIOD, MACKIE SHALL
HAVE NO FURTHER WARRANTY OBLIGATION
OF ANY KIND. MACKIE SHALL NOT BE LIABLE
FOR ANY INCIDENTAL, SPECIAL, OR CONSE-
QUENTIAL DAMAGES THAT MAY RESULT
FROM ANY DEFECT IN THE MACKIE PROD-
UCT OR ANY WARRANTY CLAIM. Some states
do not allow exclusion or limitation of incidental,
special, or consequential damages or a limitation
on how long warranties last, so some of the above
limitations and exclusions may not apply to you.
This warranty provides specific legal rights and you
may have other rights which vary from state to state.
Please keep your sales receipt in a safe place.
A. Mackie warrants all materials, workmanship and
proper operation of this product for a period of three
years from the original date of purchase. If any de-
fects are found in the materials or workmanship or if
the product fails to function properly during the ap-
plicable warranty period, Mackie, at its option, will
repair or replace the product. Labor for replacing all
potentiometers and switches is covered for the first
year, after which it is excluded from warranty cover-
age and may be billed to you. This warranty applies
only to equipment sold and delivered within the
U.S. by Mackie or its authorized dealers.
B. Failure to register online or return the product
registration card will not void the 3-year warranty.
C. Service and repairs of Mackie products are to be
performed only at the factory (see D below) OR at an
Authorized Mackie Service Center (see E below).
Unauthorized service, repairs, or modification will
void this warranty.
D. To obtain factory service:
1. Call Mackie at 800/258-6883, 8AM to 5PM
Monday through Friday (Pacific Time) to get a
Return Authorization (RA). Products returned
without an RA number will be refused.
2. Pack the product in its original shipping car-
ton. If you do not have the carton, just ask for
one when you get your RA number, and we’ll
send a shipping carton out promptly. More infor-
mation on packing can be found in the Service
section of this manual. Do not use “packing pea-
nuts,” shredded newspapers, or other material
with small particles, old underwear, or socks.
Please seal the Mackie product in a plastic bag.
3. Also include a note explaining exactly how to
duplicate the problem, a copy of the sales receipt
with price and date showing, and your return
street address (no P.O. boxes or route numbers,
please!). If we cannot duplicate the problem at
the Mackie Factory or establish the starting date
of your Limited Warranty, we may, at our option,
charge for service time.
4. Ship the product in its original shipping car-
ton, freight prepaid to:
Mackie Designs
Service Department
16220 Wood-Red Rd. NE
Woodinville, WA 98072 USA
IMPORTANT: Make sure that the RA number is
plainly written on the shipping carton.
E. To obtain service from an Authorized Mackie Ser-
vice Center:
1. Call Mackie at 800/258-6883, 8AM to 5PM
Monday through Friday (Pacific Time) to get:
1) The name and address of your nearest Mackie
Authorized Service Center and 2) A return au-
thorization (RA). You must have an RA number
before taking your unit to a service center.
2. Make sure that you have a copy of your
product’s sales receipt from the store where you
bought the product. It is necessary to establish
purchase date and thus determine whether or
not your product is still under warranty. If you
can’t find it, the Authorized Service Center may
charge you for repairs even if your product is still
covered by Mackie’s 3-Year Limited Warranty.