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Owner’s Manual
Owner’s Manual
Repair
Service for Mackie products is available at a factory-
authorized service center. Service for Mackie products
living outside the United States can be obtained through
local dealers or distributors.
If your d.2 needs service, follow these instructions:
1. Review the preceding troubleshooting suggestions.
Please.
2. Call Tech Support at 1-800-898-3211, 7 am to 5 pm
PST, to explain the problem and request a Service
Request Number. Have your d.2’s serial number
ready. You must have an Service Request Number
before you can obtain warranty service.
3.
Keep this owner’s manual and the detachable line-
cord. We don’t need them to repair the mixer.
4. Pack the mixer in its original package, includ-
ing endcaps and box. This is VERY IMPORTANT.
Mackie is not responsible for any damage that
occurs due to non-factory packaging.
5. Include a legible note stating your name, shipping
address (no P.O. boxes), daytime phone
number,
Service Request Number, and a detailed description
of the problem, including how we can duplicate it.
6.
Write the
Service Request Number
in BIG PRINT on
top of the box. Units sent without the SR number will
be refused.
7. Tech Support will tell you where to ship the d.2 for
repair. We suggest insurance for all forms of cart-
age.
8. You will need to contact the authorized service cen-
ter for their latest turn-around times.
The d.2 must
be packaged in its original packing box, and must
have the
Service Request Number
on the box. Once
it’s repaired,
the authorized service center
will ship
it back by ground shipping, pre-paid (if it was a war-
ranty repair).
Note: Under the terms of the warranty, you must ship
or drop-off the unit to an authorized service center.
The return ground shipment is covered for those
units deemed by us to be under warranty.
Note: You must have a sales receipt from
an authorized Mackie dealer for your
unit to be considered for warranty
repair.