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Troubleshooting
If you think there’s a problem, read this first.
Case
Cause/Remedy
The power doesn’t
come on
Is the power cord connected and plugged in
correctly? (p. 12)
The button doesn’t
work
Is the panel locked? (p. 44)
Turn the power off, then back on.
No sound is heard
Is the volume level of the HP107 turned all the
way down? (p. 14)
Are headphones plugged in? (p. 13)
Has a plug remained connected to the Phones
jack?
When headphones are connected, the
keyboard’s speaker stops playing.
Is Local Off selected?
When Local Control is set to OFF, no sound is
produced by playing the keyboard. Set Local
Control to “ON” (p. 49).
Is V-LINK switched on?
While V-LINK is switched on, no sound is
produced when you press any of the twelve
keys at the left end of the keyboard.
No sound is heard
(when a MIDI
instrument is
connected)
Have all devices been switched on?
Are the MIDI cables connected correctly?
Does the MIDI channel match the connected
instrument? (p. 49)
Sounds are heard
twice (doubled)
when the keyboard
is played
Is the HP107 in Dual performance? (p. 29)
When the HP107 is connected to an external
sequencer, set it to the Local OFF mode (p. 49).
Alternatively, the sequencer could be set so its
MIDI Thru feature is OFF.
Tone doesn’t
change
Is the panel locked? (p. 44)
Turn the power off, then back on.
Are the indicators for the [Split] and [Chorus]
buttons flashing?
Setting of functions is in progress. Press the
[Split] or [Chorus] button to exit function mode
(p. 41, p. 48).
Not all played notes
are sounded
The maximum number of notes that the HP107
can play simultaneously is 128.
Frequent use of the damper pedal when
playing along with a song may result in
performance data with too many notes,
causing some notes to drop out.
The tuning or pitch
of the keyboard or
song is off
Have you set Transpose? (p. 27)
Are the settings for the “Temperament” and
“Stretch Tuning” correct? (p. 42)
Is the setting for the “Master Tuning” correct?
(p. 42)
Song doesn’t play
back/ Only the
sound of a particular
instrument in a song
does not play
Are the indicator for the Track buttons ([Left]
and [Right] buttons) extinguished? (p. 35)
If the button indicator is out, the music on that
track is not heard. Press the track button so the
indicator is illuminated.
Can’t record
Has the track buttons for recording been
selected? (p. 36–p. 39)
Tempo of recorded
song or metronome
is off
If you select an built-in song in which the
tempo changes during the song, and then
record, the tempo will change in the same way
for the performances. The tempo of the
metronome will also change in the same way.
If you record additional material without
erasing the previously recorded song, the song
will be recorded at the first-recorded tempo.
Please erase the previously recorded song
before you re-record (p. 40).
The recorded
performance has
disappeared
Recorded performance that have not been
backed up with Song Backup is erased with the
power is turned off. A performance cannot be
restored once it’s been deleted.
The HP107 includes a “Song Backup function”
(p. 45), which allows you to store song
recorded with the HP107 in the instrument
itself. Use the Song Backup function to save
any performance you do not want deleted to
the HP107.
Depressing a pedal
has no effect, or the
pedal effect doesn’t
stop
Is the pedal connected correctly?
Make sure the pedal cable extending from the
stand is securely connected to the pedal jack on
the rear of the unit (p. 12).
The pedal rattles
Adjust the adjuster underneath the pedal so
that the adjuster presses firmly against the
floor surface (p. 14).
Reverberation still
audible even with
Reverb turned off
Since the H107’s piano sounds accurately
reproduce the depth and reverberation of the
original acoustic piano, you may find that
reverberation is audible when the Key Off
function and Grand Space are enabled.
If you want to eliminate the reverberation, turn
off the Key Off function (p. 19) and Grand Space
(p. 23–24).
In the upper range,
the sound changes
abruptly beyond a
certain key
On an acoustic piano, notes in the upper one
and a half octaves of the keyboard continue to
sound until they decay naturally, regardless of
the damper pedal. There is a difference in the
timbre as well. Roland pianos faithfully
simulate such characteristics of the acoustic
piano. On the HP107, the range that is
unaffected by the damper pedal will change
depending on the Key Transpose setting.
Case
Cause/Remedy
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