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CUSTOMER SERVICE INFORMATION
If your receiver or transmitter should need servicing under the warranty,
please contact:
Customer Service Department
TELEX COMMUNICATIONS, INC.
8601 East Cornhusker Highway,
P.O. Box 5579,
Lincoln, Nebraska 68505-5579 U.S.A.
Phone: (402) 467-5321 or 465-7021
FAX: (402) 467-3279
All claims of defect or shortage should be sent to the above address. When
returning items for service, you must provide date and proof of purchase,
such as a copy of the sales receipt, to establish warranty. A letter should be
included outlining all symptoms and claimed defects. Information on how
the equipment was installed and used is very helpful. Please include your
phone number and return address in case our service technicians need to
contact you.
Units that have been modified cannot be accepted for repair.
Include all information requested by the Service Department. Then pack the
unit as follows:
Check the unit to see that all parts and screws are in place. Then wrap it in
heavy paper or put it in a plastic bag. If the original carton is not available,
place the unit in a strong carton that is at least six inches bigger in all three
dimensions than the unit. Fill the carton equally around the unit with resilient
packing material (shredded paper, excelsior, etc.). Seal it with gummed paper
tape, tie it with a strong cord, and ship it by prepaid express, United Parcel
Service or insured parcel post.
It is very important that the shipment be well-packed and fully insured.
Damage claims must be settled between you and the carrier and this can delay
repair and return of the unit to you.
Telex reserves the right to make changes in design and improvement on its
product without assuming any obligation to install the same on any of its
products previously manufactured. Further Telex reserves the right to ship
new and/or improved products which are similar to the form, fit and function
of products originally ordered.
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