User's Guide
6-12 Solving Problems
Troubleshooting Problems
If you experience a printer problem that you cannot correct, consult the
following troubleshooting guide for assistance. If you are still unable to
solve the problem, contact your Service Representative.
Table 6-1. Troubleshooting Guide
Symptom Probable Cause/Corrective Action
Printer does not turn on; control
99
99
9 Power cable is not plugged into
panel is blank. power outlet or printer. Check
cable.
99
99
9 Power outlet is not supplying
voltage. Check outlet with
another appliance.
99
99
9 Main power fuse is blown or
defective. Check fuse and
replace if necessary.
Error message appears.
99
99
9 Find error message in this
section and perform the
corrective action(s).
Self test does not operate and no
99
99
9 Printer requires service; contact
error message is displayed. your Service Representative
for assistance.
Control panel buttons do not work.
99
99
9 Printing is in progress. Wait
until printing stops.
Select-dial does not move paper.
99
99
9 Printing is not paused. Press
Ready button and try again.
Self test runs ok; but printer re-
99
99
9 Printing is paused; press the
mains idle when computer sends Ready button.
print data.
User's Guide
6-12 Solving Problems
Troubleshooting Problems
If you experience a printer problem that you cannot correct, consult the
following troubleshooting guide for assistance. If you are still unable to
solve the problem, contact your Service Representative.
Table 6-1. Troubleshooting Guide
Symptom Probable Cause/Corrective Action
Printer does not turn on; control
99
99
9 Power cable is not plugged into
panel is blank. power outlet or printer. Check
cable.
99
99
9 Power outlet is not supplying
voltage. Check outlet with
another appliance.
99
99
9 Main power fuse is blown or
defective. Check fuse and
replace if necessary.
Error message appears.
99
99
9 Find error message in this
section and perform the
corrective action(s).
Self test does not operate and no
99
99
9 Printer requires service; contact
error message is displayed. your Service Representative
for assistance.
Control panel buttons do not work.
99
99
9 Printing is in progress. Wait
until printing stops.
Select-dial does not move paper.
99
99
9 Printing is not paused. Press
Ready button and try again.
Self test runs ok; but printer re-
99
99
9 Printing is paused; press the
mains idle when computer sends Ready button.
print data.
