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Chapter 4 Problem Solving 75
The printer does not respond
when “print” is selected in the
software (continued).
The cable between the
computer and the printer is not
connected properly.
Disconnect and reconnect the
cable.
The printer cable is defective. If possible, attach the cable to
another computer and print a
job you know works. You may
also try using a different cable.
The wrong printer was
selected in the software.
Check the software printer
selection menu to make sure
that the HP LaserJet 2200 is
selected.
There may be a paper jam. Clear any paper jams, paying
careful attention to the
duplexer area. See Clearing
Paper Jams.
. The software for the printer is
not configured for the printer
port.
Check the software’s printer
selection menu to make sure it
is accessing the correct port. If
the computer has more than
one port, make sure the printer
is attached to the correct one.
The printer is on a network
and is not receiving a signal.
Disconnect the printer from
the network and attach it
directly to a computer with a
parallel or USB cable.
Reinstall the printing software.
Print a job you know works.
Clear any stopped jobs from
the print queue.
The printer is not receiving
power.
If no lights are on, check the
power cord connections.
Check the power switch.
Check the power source.
Troubleshooting General Printing Problems (continued)
Symptom Possible Cause Solution
