A GPF is immediately identifiable by a blue screen with white text, and the text may contain information
dentifies ththat i e problem.
P
techn r an authorized reseller
" on page 78). For more information about debugging tools or
(
http: c/devtools/debugging/default.mspx
Action:
• Remove any newly installed software or hardware to verify that they are not the cause.
• Boot the server in Safe Mode or Last Known Good Configuration.
If neither of these actions resolve the problem,
contact an authorized service provider ("Contacting H
ical support o
specific GPF messages, refer to the
Microsoft website
//www.microsoft.com/whd ).
Errors are dis
Action: F
documen
Problems occ
Actio ystem updates" on page
74).
s
e Packs, hotfixes, and patches). Before
updating the operating system, read the release notes for each update. If you do not require specific fixes
not apply the updates. Some updates overwrite files
apply an operating system update:
ull system backup.
ply the operating system update, using the instructions provided.
ou
HP website
played in the error log
ollow the information provided in the error log, and then refer to the operating system
tation.
ur after the installation of a service pack
n: Follow the instructions for updating the operating system ("Operating s
Operating system update
Use care when applying operating system updates (Servic
from the update, it is recommended that you do
specific to HP.
If you decide to
1. Perform a f
2. Ap
3. Install the current drivers.
If y apply the update and have problems, locate files to correct the problems on the
(
http://www.hp.com/support).
Restoring
and cannot resolve the problem, you can try
restoring the backup, make a backup of the
t lose additional functionality.
to a backed-up version
If you recently upgraded the operating system or software
restoring a previously saved version of the system. Before
current system. If restoring the previous system does not correct the problem, you can restore the current
set to be sure you do no
Refer to the documentation provided with the backup software.
Troubleshooting 74
