o
WinMSD (Msinfo32.exe on Microsoft® Windows® 2000 systems)
o Event logs
o Dr. Watson log (drwtsn32.log) if a user mode application, such as the Insight Agents, is having
• An u
• If HP
o V
o List o
• The d
o N
o F
oft® Windows® Service Packs and Hotfixes installed
mponent installed, with the firmware revision
stalled, with the version
d any associated error messages
Linux o ra
hat-release)
• Contents of the following files:
o /var/log/messages
o Boot.ini
o Memory.dmp
a problem
o IRQ and I/O address information in text format
pdated Emergency Repair Diskette
drivers are installed:
ersion of the drivers used
f drivers
rive subsystem and file system information:
umber and size of partitions and logical drives
ile system on each logical drive
• Current level of Micros
• A list of each third-party hardware co
• A list of each third-party software component in
• A detailed description of the problem an
pe ting systems
Collect the following information:
• Operating system distribution and version
Look for a file named /etc/
distribution-release (for example, /etc/red
• Kernel version in use
• Output from the following commands (performed by root):
o lspci -v
o uname -a
o cat /proc/meminfo
o cat /proc/cpuinfo
o rpm -ga
o dmesg
o lsmod
o ps -ef
o ifconfig -a
o chkconfig -list
o mount
Troubleshooting 80
