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Owner’s Manual
Owner’s Manual
Repair
Service for Mackie products is available at a factory-
authorized service center. Service for Mackie products
living outside the United States can be obtained through
local dealers or distributors.
If your d.2 Pro needs service, follow these instructions:
1. Review the preceding troubleshooting suggestions.
Please.
2. Call Tech Support at 1-800-898-3211, 7 am to 5 pm
PST, to explain the problem and request a Service
Request Number. Have your d.2 Pro’s serial number
ready. You must have an Service Request Number
before you can obtain warranty service.
3. Keep this owner’s manual and the detachable
linecord. We don’t need them to repair the mixer.
4. Pack the mixer in its original package, includ
-
ing endcaps and box. This is VERY IMPORTANT.
Mackie is not responsible for any damage that oc-
curs due to non-factory packaging.
5. Include a legible note stating your name, shipping
address (no P.O. boxes), daytime phone number,
Service Request Number, and a detailed description
of the problem, including how we can duplicate it.
6. Write the Service Request Number in BIG PRINT
on top of the box. Units sent without the SR number
will be refused.
7. Tech Support will tell you where to ship the d.2
Pro for repair. We suggest insurance for all forms of
cartage.
8. You will need to contact the authorized service cen
-
ter for their latest turn-around times. The d.2 Pro
must be packaged in its original packing box, and
must have the Service Request Number on the box.
Once it’s repaired, the authorized service center
will ship it back by ground shipping, pre-paid (if it
was a warranty repair).
Note: Under the terms of the warranty, you must ship
or drop-off the unit to an authorized service center.
The return ground shipment is covered for those
units deemed by us to be under warranty.
Note: You must have a sales receipt from an authorized
Mackie dealer for your unit to be considered for
warranty repair.
• Sometimes it helps to plug all the audio equipment
into the same AC circuit so they share a common
ground.
Recording to FireWire
• If you are recording vinyl music to your computer,
and the level seems low, record using the FireWire
outputs (5, 6, 7, 8) that come after the EQ section.
This will give you the chance to boost the levels a
tad with the level controls [25]. Set the source se-
lect switch [26] to line/phono, and the line/phono
switch [4] to phono.
• If you are using timecode vinyl or timecode CD,
then use the Firewire outputs (1, 2, 3, 4) that come
directly after the phono section. In this way, you
can have the timecode flowing to your computer,
and use the source selector switch to play the com-
puter output in that same program channel.