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ONYX 1220
ONYX 1220
Repair
Service for Mackie products is available at our galactic
headquarters, located in sunny Woodinville, Washington.
Service for Mackie products living outside the United
States can be obtained through local dealers or distribu-
tors.
If your Onyx 1220 needs service, follow these instructions:
1. Review the preceding troubleshooting suggestions.
Please.
2. Call Tech Support at 1-800-898-3211, 7 am to 5 pm
PST, to explain the problem and request an RA
(Return Authorization) number. Have your Onyx
1220’s serial number ready. You must have an RA
number before you can obtain service at the
factory.
3.
Keep this owner’s manual and the detachable line-
cord. We don’t need them to repair the mixer.
4. Pack the mixer in its original package, including
endcaps and box. This is VERY IMPORTANT. When
you call for the RA number, please let Tech Sup-
port know if you need new packaging. Mackie is
not responsible for any damage that occurs due to
non-factory packaging.
5. Include a legible note stating your name, shipping
address (no P.O. boxes), daytime phone
number, RA
number, and a detailed description of the problem,
including how we can duplicate it.
6.
Write the RA number in BIG PRINT on top of the box.
Units sent to us without the RA number will be refused.
7. Ship the mixer to us. We suggest insurance for all
forms of cartage. Ship to this address:
MACKIE
SERVICE DEPARTMENT
16220 Wood-Red Road NE
Woodinville, WA 98072
8. We’ll try to fi x the mixer within three to fi ve busi-
ness days. Ask Tech Support for the latest turn-
around times when you call for your RA
number.
The mixer must be packaged in its original packing
box, and must have the RA number on the box.
Once it’s repaired, we’ll ship it back the same way
in which it was received. This paragraph does not
necessarily apply to non-warranty repair.
Note: You must have a sales receipt from an Autho-
rized Mackie Dealer to qualify for a warranty repair.
Need Help?
You can reach a technical support representative
Monday through Friday
from 7 AM to 5 PM PST at:
1-800-898-3211
After hours, visit www.mackie.com and click Support,
or email us at: techmail@mackie.com