Diagnostic information 2-23
5021-0XX
Message
To locate the
jam…
Action
201 Paper Jam
Open Rear Door
Open rear
cover
assembly
Indicates media is jammed in inner
area (between paper registration
sensor and paper exit sensor) of
printer.
• Open rear cover assembly to access
area of paper jam.
• Clear all paper from paper path.
• Check registration sensor and its
actuator. Replace if damaged. See
“Paper guide (C) assembly
removal” on page 4-47.
• Ensure connector DCN16 on I/O
board is connected. If connector is
attached and error persists, replace
I/O board. See “I/O board removal”
on page 4-70. If error persists,
replace engine controller board. See
“Engine controller board removal”
on page 4-55.
202 Paper Jam
Open Rear Door
Open rear
cover
assembly
Indicates media is jammed in outer
area (fuser exit sensor) of printer.
• Open rear cover assembly to access
area of paper jam.
• Clear all paper from paper path.
• Check fuser exit sensor (located in
paper exit assembly) and its
actuator. Replace if damaged. See
“Paper exit assembly removal” on
page 4-49.
• Ensure connector DCN7 on I/O
board is connected. If connector is
attached and error persists, replace
I/O board. See “I/O board removal”
on page 4-70. If error persists,
replace engine controller board. See
“Engine controller board removal”
on page 4-55.
