2-6 Service Manual
5021-0XX
961
Memory error
Indicates RAM in slot 1 is bad. Replace memory in
slot 1. If error persists, replace RIP board. Go to “RIP
board removal” on page 4-45.
962
Memory error
Indicates RAM in slot 2 is bad. Replace memory in
slot 2. If error persists, replace RIP board. Go to “RIP
board removal” on page 4-45.
964
Emulation error
Indicates a failure within a download emulation that is
programmed into the firmware card. To troubleshoot,
perform the following:
1. Disable download emulation. Go to “Disabling
download emulations” on page 3-1.
2. Reprogram download emulation into the firmware
card.
3. If 964 error is still present, replace firmware card
and download emulation again.
975
Unrecognizable
network port
Indicates a problem with the network port.
• Network printer
Replace RIP board. Go to “RIP board removal” on
page 4-45.
• Standard printer with INA
Replace INA. If error persists, replace RIP board. Go
to “RIP board removal” on page 4-45.
976
Unrecognizable
software error in
network port
Indicates a problem with network port.
Network printer
Replace RIP board. Go to “RIP board removal” on
page 4-45.
• Standard printer with INA
Replace INA. If error persists, replace RIP board. Go
to “RIP board removal” on page 4-45.
978
Bad checksum while
programming
network port
Indicates a problem with the network port.
• Network printer
Replace RIP board. Go to “RIP board removal” on
page 4-45.
• Standard printer with INA
Replace INA. If error persists, replace RIP board. Go
to “RIP board removal” on page 4-45.
Error code Action
