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HP103e/102e – Troubleshooting
32
Troubleshooting
If you think there’s a problem, read this first.
The power doesn’t come on
Is the power cord connected and plugged in correctly? (p. 8)
The button doesn’t work
Is the panel locked? (p. 27)
Is the Tone locked? (p. 27) Turn the power off, then back on.
No sound is heard
Is the volume level of the HP103e/102e turned all the way down?
(p. 9)
Are headphones plugged in? (p. 9)
Has a plug remained connected to the Phones jack?
When headphones are connected, the keyboard’s speaker stops
playing.
Is Local Off selected?
When Local Control is set to OFF, no sound is produced by play-
ing the keyboard. Set Local Control to “On” (p. 31).
Is V-LINK switched on?
While V-LINK is switched on, no sound is produced when you
press any of the twelve keys at the left end of the keyboard (p. 28).
No sound is heard (when a MIDI instrument is connected)
Have all devices been switched on?
Are the MIDI cables connected correctly?
Does the MIDI channel match the connected
instrument? (p. 31)
Sounds are heard twice (doubled) when the keyboard is played
Is the HP103e/102e in Dual play? (p. 16)
When the HP103e/102e is connected to an external sequencer, set
it to the Local OFF mode (p. 31).
Alternatively, the sequencer could be set so its MIDI Thru feature
is OFF.
The tone has changed in the Split or Dual play
If you use Dual play or Split play with a Tone button for which
tone number 3 or 4 is selected, tone number 1 will be selected for
that Tone button (p. 13).
Some tones assign the tone that had been selected before you
pressed the [Split] button to the left hand area of the keyboard.
Please refer to Tone List (p. 216).
Tone doesn’t change
Is the panel locked? (p. 27)
Is the Tone locked? (p. 27)
Turn the power off, then back on.
Are the indicators for the [Split] and [Reverb] buttons flashing?
Setting of functions is in progress. Press the [Split] or [Reverb]
button to exit function mode (p. 25, p. 30).
Not all played notes are sounded
The maximum number of notes that the HP103e/102e can play
simultaneously is 64.
Frequent use of the damper pedal when playing along with a
song may result in performance data with too many notes, caus-
ing some notes to drop out.
The tuning or pitch of the keyboard or song is off
Have you set Transpose? (p. 15)
Are the settings for the “Temperament” and “Stretch Tuning”
correct? (p. 26)
Is the setting for the “Master Tuning” correct? (p. 26)
Song doesn’t play back/ Only the sound of a particular instrument in a
song does not play
Are the indicator for the Track buttons ([Left] and [Right] buttons)
extinguished? (p. 21)
If the button indicator is out, the music on that track is not heard.
Press the track button so the indicator is illuminated.
Can’t record
Has one of the track buttons for recording been selected? (p. 22–p.
24)
Tempo of recorded song or metronome is off
If you select an internal song in which the tempo changes during
the song, and then record, the tempo will change in the same way
for the performances. The tempo of the
metronome will also change in the same way.
If you record additional material without erasing the previously
recorded song, the song will be recorded at the first-recorded
tempo. Please erase the previously recorded song before you re-
record (p. 24).
The recorded performance has disappeared
Any performance that has been recorded is deleted when the
power to the HP103e/102e is turned off. A performance cannot be
restored once it’s been deleted.
Depressing a pedal has no effect, or the pedal effect doesn’t stop
Is the pedal connected correctly?
Make sure the pedal cord is securely connected to the pedal jack
on the rear of the unit (p. 8).
The pedal rattles
Adjust the adjuster underneath the pedal so that the adjuster
presses firmly against the floor surface (p. 10).
Reverberation still audible even with Reverb turned off
Since the HP103e/102e’s piano sounds accurately reproduce the
depth and reverberation of the original acoustic piano, you may
find that reverberation is audible when the Grand Space is
enabled.
If you want to eliminate the reverberation, turn off the Grand
Space function (p. 14-14).
In the upper range, the sound changes abruptly beyond a certain key
On an acoustic piano, notes in the upper one and a half octaves of
the keyboard continue to sound until they decay naturally,
regardless of the damper pedal. There is a difference in the timbre
as well. Roland pianos faithfully simulate such characteristics of
the acoustic piano. On the HP103e/102e, the range that is unaf-
fected by the damper pedal will change depending on the Key
Transpose setting.
A High-pitched whine is produced
When listening through headphones:
Some of the more flamboyant and effervescent piano tones fea-
ture an ample high-end component, which may make the sound
appear to have metallic reverberation added. Since this reverber-
ation becomes particularly audible when supplemented by heavy
reverb, you may be able to diminish the problem by reducing the
amount of reverb applied to the sound.
When listening through speakers:
Here, a different cause (such as resonance produced by the
HP103e/102e) would be suspect. Consult your Roland dealer or
nearest Roland Service Center.
HP103_e.book Page 32 Sunday, September 12, 2004 1:37 PM