M-Audio 49 Electronic Keyboard User Manual


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KeyRIg 49 User Guide
Troubleshooting
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KeyRig 49 has been tested in a wide range of systems and operating conditions. However, there are virtually limitless numbers of
operating scenarios, any of which could affect your system’s performance. Though this section cannot cover all possible situations
youmayencounter,wewouldliketooffersomesuggestionsfordealingwithpossibleproblems.Ifyouarestillnotabletondthe
answer you are looking for, please feel free to contact M-Audio technical support for further assistance.
Problem 1: My KeyRig 49 suddenly stopped working after having performed fine since installation.
Solution 1: Close any music applications you are using, switch the KeyRig 49 off, and restart your computer. Once your
computer has completely restarted, switch the KeyRig 49 back on.
Problem 2: I have connected a sustain pedal to my M-Audio keyboard, but its function is reversed.
Solution 2: The polarity of the sustain pedal is calculated by the keyboard when it is powered up. On power up, the sustain
pedalisassumedtobeintheOFFposition.Ifyouwantthesustainpedaltobeoffwhenitisnotpressed,makesurethepedal
isnotpressedwhenyoupowerup.Alsochecktoseeifthereisapolarityswitchonyourfootpedal.Itispossibletousethis
switch to change foot pedal polarity as well. Another way to reverse the sustain pedal’s polarity is to keep it pushed while
powering on your KeyRig 49 keyboard.
Problem 3: The KeyRig 49 does not trigger sounds in my music software application.
Solution 3:BesureKeyRig49isselectedastheMIDIinputdevicewithinyoursoftware.
Problem 4: I cannot locate the KeyRig 49 USB keyboard in my software’s MIDI devices dialog box.
Solution 4: The KeyRig 49 requires a powered USB port. Try plugging the KeyRig 49 into a different USB port or powered
USB hub connected to your computer.
Problem 5: My synthesizer always recalls the sound next to the program number that I have sent to it from the KeyRig
49. For example, if I send a program change with the number 40 (Violin), my software loads sound number 41 (Viola).
Solution 5:SomeGeneralMIDImodulescounttheirsoundpatchesfrom1–128insteadof0-127.Bothmethodsare
common.Asaresult,anddependingonthesoundmoduleyouuse,theremaybeanoffsetof+/-1betweenthesentprogram
change number and the recalled sound patch.
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