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Additional Information
Troubleshooting
If you experience any of the following difficulties while
using the processor, use this troubleshooting guide to
help you remedy the problem. Should any problem
persist, consult your nearest Sony dealer.
There’s no sound or only a very low-level sound is heard.
/ Check that the speakers and components are
connected securely.
/ Press MUTING if “MUTING ON” appears in
the display.
/ Make sure you select the correct component
on the processor.
/ Make sure you select the correct input on
your multichannel amplifier.
/ When menu mode is set to EXPAND, make
sure the digital input mode setting in the
CUSTOMIZE menu is set correctly (see page
17).
The left and right sounds are unbalanced or reversed.
/ Check that the speakers and components are
connected correctly and securely.
Severe hum or noise is heard.
/ Check that the speakers and components are
connected securely.
/ Check that the connecting cords are away
from a transformer or motor, and at least 3
metres (10 feet) away from a TV set or
fluorescent light.
/ Place your TV away from the audio
components.
/ The plugs and jacks are dirty. Wipe them
with a cloth slightly moistened with alcohol.
No sound or only a very low-level sound is heard from
the rear speakers.
/ Make sure the rear speaker size parameter in
the SP. SETUP menu is set to either small or
large (see page 8).
/ Adjust the speaker volume appropriately (see
page 9).
/ Make sure you turned on the surround mode
(see page 12).
No sound is heard from the centre speaker.
/ Make sure the centre speaker size parameter
in the SP. SETUP menu is set to either small
or large (see page 8).
/ Adjust the speaker volume appropriately (see
page 9).
Surround effect cannot be obtained.
/ Make sure you turn on the surround mode
(see page 12).
/ Press EFFECT + on the remote when using a
digital cinema sound mode to increase the
presence of the surround effect (see page 14).
No picture or an unclear picture is seen on the TV screen.
/ Select the appropriate function on your
multichannel amplifier.
/ Place your TV away from the audio
components.
Digital recording is not possible.
/ Check that the components are connected
correctly.
/ MPEG or Dolby Digital (AC-3) sources cannot
be recorded digitally onto DAT or MD.
The remote does not function.
/ Point the remote at the remote sensor g on
the processor.
/ Remove the obstacles in the path of the
remote and the processor.
/ Replace both batteries in the remote with new
ones if they are weak.
/ Make sure the BYPASS function is set to OFF.
“Turn POWER SW off!” appears in the display and no
sound can be heard.
/ The temperature within the unit may have
risen above normal operating levels. If the
unit is installed in a rack, remove the unit
from the rack, then try turning the power
back on. If this does not correct the problem,
turn off the power and consult your nearest
Sony dealer.