For OS 9.2.2 users only ...................................................................350
For More Information .......................................................................350
Copyright .........................................................................................350
HP System Diagnostics .....................................................................................................................352
System ..............................................................................................................................352
Devices .............................................................................................................................352
Applications ......................................................................................................................353
HP Applications ................................................................................................................354
Logging .............................................................................................................................354
Troubleshooting .................................................................................................................................356
Port communication ..........................................................................................................356
Overview ..........................................................................................................356
USB port connections ......................................................................................356
Device conflicts in Windows .............................................................................356
Opening the Windows Device Manager ..........................................357
Check for device conflicts ................................................................357
Guidelines for troubleshooting and resolving device conflicts .........358
Installed Devices .............................................................................359
File to E-mail utility ............................................................................................................360
Standalone scrubber .........................................................................................................362
Two-pass cleaning-page utility .........................................................................................362
Collect.bat utility ................................................................................................................362
E-mail ................................................................................................................................363
My Scans directory ...........................................................................................................363
Summary of HP Toolbox known issues .............................................................................................364
Firewalls block HP Toolbox communication .....................................................................364
USB drivers are unsigned .................................................................................................364
Second restart is required after installation ......................................................................364
Problems occur after device replacement or restoration of factory defaults .....................364
Receive-to-PC problems occur after receiving a large number of faxes ..........................365
After experiencing fax communication problems, Receive to PC problems occur ...........365
Intermittent scan problems occur ......................................................................................366
A need to enabling or disabling HP Toolbox arises ..........................................................366
Index...................................................................................................................................................................369
xiv ENWW
