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MUSIC Group IP Limited
carefully. Registering your purchase and
equipment with us helps us process your repair
claims quicker and more efficiently. Thank you for
your cooperation!
§ 3 Return materials authorization
1. To obtain warranty service, please contact
the retailer from whom the equipment was
purchased. Should your MUSIC Group dealer not
be located in your vicinity, you may contact the
MUSIC Group distributor for your country listed at
www.midasconsoles.com. If your country is not
listed please contact the “United Kingdom (Midas/
KT main office)” located under “Service
Service/Repairs” on the www.midasconsoles.com
website. Alternatively, please submit the online
warranty return form found under “Service
Warranty Registration” on
www.midasconsoles.com BEFORE returning the
product. All enquires must be accompanied by the
description of the problem and the serial number
of the product. The warranty eligibility will be
verified from the original sales receipt.
2. Subsequently, the product must be returned
in its original shipping carton, together with the
return authorization number to the address
indicated by MUSIC Group.
3. Shipments without freight prepaid will not be
accepted.
§ 4 Warranty Exclusions
1. This limited warranty does not cover
consumable parts including, but not limited to,
fuses and batteries. Where applicable, MUSIC
Group warrants the valves or meters contained in
the product to be free from defects in material and
workmanship for a period of ninety (90) days from
date of purchase.
2. This limited warranty does not cover the
product if it has been electronically or
mechanically modified in any way. If the product
needs to be modified or adapted in order to
comply with applicable technical or safety
standards on a national or local level, in any
country which is not the country for which the
product was originally developed and
manufactured, this modification/adaptation shall
not be considered a defect in materials or
workmanship. This limited warranty does not
cover any such modification/adaptation,
regardless of whether it was carried out properly
or not. Under the terms of this limited warranty,
MUSIC Group shall not be held responsible for
any cost resulting from such a modification/
adaptation.
3. This limited warranty covers only the product
hardware. It does not cover technical assistance
for hardware or software usage and it does not
cover any software products whether or not
contained in the product. Any such software is
provided "AS IS" unless expressly provided for in
any enclosed software limited warranty.
4. This limited warranty is invalid if the factory-
applied serial number has been altered or
removed from the product.
5. Free inspections and maintenance/repair
work are expressly excluded from this limited
warranty, in particular, if caused by improper
handling of the product by the user. This also
applies to defects caused by normal wear and
tear, in particular, of faders, crossfaders,
potentiometers, keys/buttons, guitar strings,
illuminants and similar parts.
6. Damage/defects caused by the following
conditions are not covered by this limited
warranty:
• improper handling, neglect or failure to
operate the unit in compliance with the
instructions given in Midas user or service
manuals;
• connection or operation of the unit in any way
that does not comply with the technical or
safety regulations applicable in the country
where the product is used;
• damage/defects caused by acts of God/
Nature (accident, fire, flood, etc) or any other
condition that is beyond the control of MUSIC
Group.
7. Any repair or opening of the unit carried out
by unauthorised personnel (user included) will
void the limited warranty.
8. If an inspection of the product by MUSIC
Group shows that the defect in question is not
covered by the limited warranty, the inspection
costs are payable by the customer.
9. Products which do not meet the terms of this
limited warranty will be repaired exclusively at the
buyer's expense. MUSIC Group or its authorized
service centre will inform the buyer of any such
circumstance. If the buyer fails to submit a written
repair order within 6 weeks after notification,
MUSIC Group will return the unit C.O.D. with a
separate invoice for freight and packing. Such
costs will also be invoiced separately when the
buyer has sent in a written repair order.
10. Authorized MUSIC Group dealers do not sell
new products directly in online auctions.
Purchases made through an online auction are on
a "buyer beware" basis. Online auction
confirmations or sales receipts are not accepted
for warranty verification and MUSIC Group will not
repair or replace any product purchased through
an online auction.
§ 5 Warranty transferability
This limited warranty is extended exclusively to
the original buyer (customer of authorized retail
dealer) and is not transferable to anyone who may
subsequently purchase this product. No other
person (retail dealer, etc.) shall be entitled to give
any warranty promise on behalf of MUSIC Group.
§ 6 Claim for damage
Subject only to the operation of mandatory
applicable local laws, MUSIC Group shall have no
liability to the buyer under this warranty for any
consequential or indirect loss or damage of any
kind. In no event shall the liability of MUSIC Group
under this limited warranty exceed the invoiced
value of the product.
§ 7 Limitation of liability
This limited warranty is the complete and
exclusive warranty between you and MUSIC
Group. It supersedes all other written or oral
communications related to this product. MUSIC
Group provides no other warranties for this
product.
§ 8 Other warranty rights and national
law
1. This limited warranty does not exclude or limit
the buyer's statutory rights as a consumer in any
way.
2. The limited warranty regulations mentioned
herein are applicable unless they constitute an
infringement of applicable mandatory local laws.
3. This warranty does not detract from the
seller's obligations in regard to any lack of
conformity of the product and any hidden defect.
§ 9 Amendment
Warranty service conditions are subject to change
without notice. For the latest warranty terms and
conditions and additional information regarding
MUSIC Group's limited warranty, please see
complete details online at
www.midasconsoles.com.
* MUSIC Group Macao Commercial Offshore Limited of Rue de
Pequim No. 202-A, Macau Finance Centre 9/J, Macau, including
all MUSIC Group companies