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204 DX-700 • User’s Guide • Rev 02
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Return Material Authorization (RMA)
Please note:
• The Customer Service Portal is the primary electronic means of communication
with Barco, replacing email.
• Barco will continue to provide telephone support for service activities. Refer to the
“
Contact Information” section below for details.
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In the unlikely event that a product is required to return for repair, please use the Customer
Service Portal to receive a Return Merchandise Authorization number (RMA).
• www.barco.com/esupport
RMA Conditions are listed below:
• Prior to returning any item, you must receive a Return Merchandise Authorization
(RMA) number.
• All RMA numbers must appear on their return-shipping label.
• RMA numbers are valid for ten (10) days from issue date.
• All shipping and insurance charges on all RMAs must be prepaid by the customer
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Barco, Inc.
11101 Trade Center Drive
Rancho Cordova, California 95670, USA
• Phone: (916) 859-2500
• Fax: (916) 859-2515
• Website: www.barco.com
Sales Contact Information
• Direct: (916) 859-2505
• Toll Free: (888) 414-7226
• E-mail: insidesalesna@barco.com
Barco N.V.
Noordlaan 5
8520 Kuurne
BELGIUM
• Phone: +32 56.36.82.11
• Fax: +32 56.35.16.51
Technical Support
• Customer Service Portal — www.barco.com/esupport
• (866) 374-7878 — Events (24/7)
• (866) 469-8036 — Digital Cinema (24/7)