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PAGE 166
FIREBALL INSTALLATION & USER’S GUIDE - M22001-01A1
APPENDIX C - MINOR TROUBLESHOOTING
Cannot connect to Internet using the dial-up modem
• Verify that an active phone line is connected to the line jack on the modem.
• Clear voice mail on your phone before attempting to connect, a solid dial tone is needed.
• Check to see if the phone system requires a prex such as a #9. If it does, go to the
DIAL-UP SETTINGS screen to add a prex.
• Verify that your login name and password are correct.
• Passwords are CASE SENSITIVE. “password”, “Password”, and
“PASSWORD” are all treated as different words.
Note: Earthlink accounts may require “ELN/” before the login name. For example:
“ELN/johndoe@earthlink.net”. Similarly MSN accounts may require “MSN/” before the
login name. For example: “MSN/johndoe@msn.net”.
Discs are identied, but do not have covers
• The internet server FireBall uses for cover searches may be temporarily down.
• The covers may not be available for your particular discs.
• Use the Edit Disc -> Search For Cover option to try and obtain cover art.
Remote LED does not blink when you press a key.
Replace the batteries with two (2) new AA alkaline batteries.