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A-12.0 The Cal=Trak does not appear to be sending data through the serial (RS-232) port
1 Review Appendix C: Cal=Soft Software Instructions beginning on page 33 of this Manual.
2 Is the serial cable plugged into the correct COM port and the Cal=Trak?
3 Is cable correct? The cable should be a 1 to 1 connection, not a null modem cable.
A-13.0 Resetting the Cal=Trak
There is a Hard Reset button recessed on the back left-hand side of the Cal=Trak. Use the Hard Reset button in order to override current
operation and return to the “Main Menu”. All settings will be retained; however, current flow data will be lost.
A-14.0 Contact Sierra for Assistance
If the above tips do not get your calibrator functioning correctly, you are welcome to contact your local Sierra distributor.
Or, you may contact any of our three locations for additional Sierra Instruments Technical Support:
CORPORATE HEADQUARTERS
5 Harris Court, Building L
Monterey, CA 93940
USA
P
hone (831) 373-0200 (800) 866-0200 Fax (831) 373-4402
EUROPE HEADQUARTERS
Bijlmansweid 2
1934RE Egmond a/d Hoef
The Netherlands
Phone +31 72 5071400 Fax +31 72 5071401
ASIA HEADQUARTERS
Room 618, Tomson Centre Bldg. A
188 Zhang Yang Road
Pu Dong New District
Shanghai, PR China, 200122
Phone +8621 5879 8521/22 Fax +8621 5879 8586
Please have the following information available before calling Sierra for support:
•
Your Cal=Trak model and serial number
•
Instruments being calibrated and/or used with the Cal=Trak
•
Your Windows version and service pack level (i.e. Windows 2000 sp3, Windows XP Sp1)
•
The COM port you are operating with (i.e. COM1, COM2, COM3, COM4)